Senior Frontend Developer (HelpDesk)

Warszawa - Poland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job description

Location: Poland (remotely)

Salary: 20.000 PLN - 26.000 PLN on B2B 16.600 PLN gross - 21.500 PLN gross on UoP

Contract: B2B or UoP

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!
Every month our widget is viewed by 350 million unique users which is 4% of the global population.
Currently we hire over 150 fantastic people.

Would you like to see what working with us looks like Check out our #GrowWithTidio video

How we work in the Tech Team:

The Tech team is the biggest one in Tidio currently consisting of more than 40 people.
We like to be on top with tech so we use React 19.1 and the new versions of other technologies.
We review our code and care about its quality and test coverage.
We work in teams consisting of several people in two-week sprints.
We offer a possibility to grow in different technologies (i.e. NodeJS AWS Docker or Machine Learning).
We exchange experiences in our guilds and with the Improvement Fridays initiative - Frontend Backend QA.

What can you expect by joining Tidio

By joining the team you will develop Tidio applications create new functionalities and maintain the existing ones. Our technology stack is mostly based on JavaScript/TypeScript React Redux Toolkit CSS-in-JS GIT Jest and React Native.

You will be working in the Escalate value stream. This stream is formed by different tech teams that strictly cooperate on the Tidios HelpDesk product. The teams are made up of several backend and frontend engineers as well a QA a Product Designer a Product Manager and an Engineering Manager.

Tidios HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support allowing to manage conversations from email chat Messenger WhatsApp Facebook and Instagram in one place.

Job requirements

You are the perfect candidate if you:

Have at least 4 years of experience working as a Frontend Developer
Have expertise in modern JavaScript/TypeScript
Have a very good knowledge of React and Redux
Have knowledge of CSS-in-JS Jest NPM GIT Playwright
Have experience with CI/CD for mobile and web apps
Can write clean scalable and testable code following best practices.
Like to troubleshoot debug and improve performance across devices.
Love to contribute to UI/UX decisions and advocate for frontend excellence.
Have a good level of English (B2) and ability to work in a collaborative agile environment.

Youll score extra points if you:

Have experience in React Native
Have experience in backend frameworks (for example NestJS)
Have experience with Docker
Have experience in basic monitoring metrics for SaaS products

We would like to offer you:

Remote work model with flexible hours
Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces
26 days off guaranteed in a year
Great development opportunities company-supported courses and conferences
Individual work toolsMacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs!
Sport & wellness benefit
Private medical care
Mental well-being program individual therapy sessions and resources for employees
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites team events)
Budget for 1:1 English language classes;

What happens when you send your CV

Video call with a recruiter.
Task.
Tech interview with 2 senior developers.
Final interview with Hiring Manager and Product Manager.
Offer and fireworks

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.3/5

81% recommend us to a friend

Read our reviews

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Job descriptionLocation: Poland (remotely) Salary: 20.000 PLN - 26.000 PLN on B2B 16.600 PLN gross - 21.500 PLN gross on UoP Contract: B2B or UoP Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help ent...