Front Office Supervisor
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale a Front Office Supervisor is to ensure that all of the hotels guests are greeted assisted with a level of service and welcomed in a genuine warm way at all times.
- Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
- Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
- Able to assist the Guest Service Executive in resolving any operational issues.
- Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals bearing in mind any special requests.
- Coordinating with housekeeping daily to ensure rooms are cleaned on time departures are checked out timely and VIP arrivals are checked.
- Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
- Promote develop and maintain strong working relations ensuring that your shift/team runs smoothly and guests are greeted professionally in a Heartist manner.
- Identify the person to whom he/she is speaking and the subject of the request and direct the guest accordingly.
- Monitor performance standards reporting issues/concerns as needed.
- Able to assist the Duty Manager in handling guests requests and complaints.
- Able to train all existing and new team members.
- Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
- Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
Qualifications :
- Bachelors Degree or Diploma in Hospitality Management or equivalent
- Minimum 3 years of relevant experience in a similar capacity
- Previous experience in a similar leadership role is an asset
- A service-focused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities and the ability to lead by example
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
