Customer Support
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Posted on:
Yesterday
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1 Vacancy
Job Summary
ABOUT THIS ROLE
Before the lights go out before the big move is called
Theres data.
Theres technology.
Theres PACETEQs experts support.
PACETEQ is looking for a data-driven professional to join our Customer Support Team powering world-class motorsport operations with cutting-edge software anddata solutions. Youll help our rapidly growing customer base gain a competitive advantage and win competitions while shaping the future of sports tech.
If youre passionate about motorsport and professional sports thrive under pressure and want to accelerate your career in a high-performance environment this is your opportunity to enter the fast lane.
Theres data.
Theres technology.
Theres PACETEQs experts support.
PACETEQ is looking for a data-driven professional to join our Customer Support Team powering world-class motorsport operations with cutting-edge software anddata solutions. Youll help our rapidly growing customer base gain a competitive advantage and win competitions while shaping the future of sports tech.
If youre passionate about motorsport and professional sports thrive under pressure and want to accelerate your career in a high-performance environment this is your opportunity to enter the fast lane.
WHAT YOULL BE DOING
- Help customers integrate our software into their workflow and team unlocking competitive advantage.
- Provide technical software support for race events (communication with teams timekeepers series promoters).
- Research and calculate strategic race parameters (pitstop loss expected laptime).
- Merge customer feedback and channel insights into development and help shape future product features.
- Participate in the design and testing of new software features.
- Deliver actionable feedback and contribute to product evolution.
- Optimize processes to guarantee best-in-class customer support.
- Leverage AI tools to maximize workflow efficiency.
- Build and maintain a comprehensive Knowledge Base for all PACETEQ products.
WHAT YOU BRING
- Passion for motorsport and solid industry knowledge.
- Fluent English (spoken and written).
- Exceptional communication skills and a true team player.
- Calm under pressure strong problem-solving abilities.
- Comfortable with a high volume of weekend work and flexible hours.
- Proactive eager to learn able to workindependently and remotely.
- Engineering background is a plus not a must.
WHAT WE OFFER
AtPACETEQ performance starts with people. We reward talent celebrate collaboration and create space for you to do your best work while enjoying the journey.
Heres what you can expect:
Professional & Personal Development
Heres what you can expect:
Professional & Personal Development
- On-track events for personal and professional growth.
- The chance to shape the future of professional sports software.
- Trainings certifications & access to cutting-edge tech
- Career growth tracks in Engineering Product or Tech Strategy
- Flexible working model: remote hybrid or on-site in Germany/UK
- No micromanagement full trust real accountability
- Setup support for your home office or remote gear
- We pay for your Deutschlandticket
- Subsidy for bike e-scooter or leasing model
- Contributions to yourbAV (betriebliche Altersvorsorge)
- Fruit Snacks and drinks stocked weekly (Leinefelde-Worbis HQ / Germany)
- Subsidized Gym and fitness studio
- Regular team events
- Fun high-trust atmosphere where people stay curious humble and brave
- We believe in long-term high performance not hire & fire
- Join us with a secure full-time permanent contract
- A future-proof role in a growing international sports tech company
- Competitive salary based on experience
- 30 days paid vacation bank holidays
READY TO JOIN THE FAST LANE APPLY NOW.
We will ask you to:
We value potential over perfection. If the role inspires you apply - even if you dont tick every box.
- Complete the questionnaire
- Send us your CV
- Send us your Cover Letter
We value potential over perfection. If the role inspires you apply - even if you dont tick every box.
About us
WELCOME TO PACETEQ WHERE EVERY SESSION COUNTS
Born from motorsport were now powering a new era of AI-led decision-making across professional sport. From Formula 1 to cycling and elite athletics our technology transforms raw data into intelligence - and gives world-class teams a competitive edge where it matters most.
OUR VISION
Our vision is to be the leading data and technology partner for professional sports.
OUR MISSION
Our mission is to transform data into competitive advantage.
OUR CORE VALUES What sets us apart.
At PACETEQ ourCore Values guide every decision and action.
Our core values are non-negotiable principles that drive high performance innovation and set us apart. If it doesnt align its a NO.
1. ACCELERATE IDEAS
We believe in the power of innovation to drive success.
We transform critical ideas into impactful solutions by challenging the status quo and pushing ourselves to improve continuously.
We focus on making a difference rather than reinventing the wheel.
2. EMBRACE CHALLENGES
We thrive outside our comfort zones and see challenges as opportunities for growth.
We take initiative lead by example and support one another in our development.
We reject harmful behavior complacency and fixed mindsets.
3. COMMIT TO WIN
We set clear goals take ownership and follow through with robust solutions.
We celebrate achievements and view mistakes as learning opportunities.
We live by our See it Say it Sort it (S3) principle addressing issues transparently rather than avoiding or internalizing them.
OUR CORE VALUES Our foundations.
Our permission to play values are the foundational behaviors and attitudes expected from every team member to ensure mutual respect collaboration and a strong team spirit.
1. TEAM FIRST
We win lose and grow together. Collaboration is at our core.
2. SELF-CARE PEAK PERFORMANCE
We manage our energy and well-being so we can consistently show up strong.
3. MUTUAL SUPPORT
We look out for each other and help everyone around us succeed.
4. BRAND REPRESENTATION
We wear PACETEQ with pride and represent our values on and off the track.
We dont chase the game.
We change the game.
We are PACETEQ.
Where every session counts.
Born from motorsport were now powering a new era of AI-led decision-making across professional sport. From Formula 1 to cycling and elite athletics our technology transforms raw data into intelligence - and gives world-class teams a competitive edge where it matters most.
OUR VISION
Our vision is to be the leading data and technology partner for professional sports.
OUR MISSION
Our mission is to transform data into competitive advantage.
OUR CORE VALUES What sets us apart.
At PACETEQ ourCore Values guide every decision and action.
Our core values are non-negotiable principles that drive high performance innovation and set us apart. If it doesnt align its a NO.
1. ACCELERATE IDEAS
We believe in the power of innovation to drive success.
We transform critical ideas into impactful solutions by challenging the status quo and pushing ourselves to improve continuously.
We focus on making a difference rather than reinventing the wheel.
2. EMBRACE CHALLENGES
We thrive outside our comfort zones and see challenges as opportunities for growth.
We take initiative lead by example and support one another in our development.
We reject harmful behavior complacency and fixed mindsets.
3. COMMIT TO WIN
We set clear goals take ownership and follow through with robust solutions.
We celebrate achievements and view mistakes as learning opportunities.
We live by our See it Say it Sort it (S3) principle addressing issues transparently rather than avoiding or internalizing them.
OUR CORE VALUES Our foundations.
Our permission to play values are the foundational behaviors and attitudes expected from every team member to ensure mutual respect collaboration and a strong team spirit.
1. TEAM FIRST
We win lose and grow together. Collaboration is at our core.
2. SELF-CARE PEAK PERFORMANCE
We manage our energy and well-being so we can consistently show up strong.
3. MUTUAL SUPPORT
We look out for each other and help everyone around us succeed.
4. BRAND REPRESENTATION
We wear PACETEQ with pride and represent our values on and off the track.
How we do anything is how we do everything.
We dont chase the game.
We change the game.
We are PACETEQ.
Where every session counts.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
WELCOME TO PACETEQ – WHERE EVERY SESSION COUNTS We’re PACETEQ — pioneers at the edge of performance and innovation, and the biggest software company in international racing. Born from motorsport, we’re now powering a new era of AI-led decision-making across professional sport. From Fo ... View more
