Working Student – IT Support (mfd)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
At octonomy were not a typical AI startup. Were building big backed by one of Europes largest seed rounds (20M) to scale our vision fast and sustainably. Our mission is clear: we transform companies with the most intelligent digital workforce enabling a new era of growth.
Our AI octo-Workers automate business processes with high reliability strong security and zero hallucinations. Leading customers already trust us and were growing rapidly across Germany and internationally.
Your role
Were looking for a hands-on Working Student in IT Support to keep our Cologne office running smoothly day to day. Youll be the go-to person locally for practical tech support from docking stations that wont connect to setting up new team members with their equipment. Youll work alongside our IT Operations Manager in Chennai to keep things running smoothly.
What youll do
- Provide first-level hardware and software support for Windows and macOS devices
- Troubleshoot common office issues (docking stations monitors peripherals printers Wi-Fi connectivity)
- Set up and configure laptops and accounts for new joiners (IT onboarding)
- Maintain hardware inventory and support asset tracking (lifecycle replacements returns)
- Handle support requests via ticket system and in person ensuring clear documentation
- Coordinate with the remote IT team on escalations and more complex incidents
- Proactively identify recurring issues and help improve processes and office setup
Your profile
- You are currently enrolled in a degree program in IT Computer Science or a related field
- Practical experience troubleshooting Windows and macOS
- Hands-on familiarity with business laptops (ideally Mac Dell and Lenovo ThinkPad)
- Solid understanding of troubleshooting for Microsoft 365 (especially Outlook and Teams) and experience with WiFi connectivity troubleshooting
- Confidence working with typical office hardware (docks monitors conference equipment printers)
- A structured service-oriented mindset: you can prioritize communicate clearly and follow through
- Fluent in English (German is a plus)
- Experience with Microsoft 365 administration (user/device setup permissions etc.)
- Previous experience in IT support/helpdesk or ticketing environments
Why us
- A role with real ownership: youll directly improve the day-to-day experience of the team
- A fast-moving environment where quality and pragmatism matter
- Close collaboration with experienced IT Operations and a global team
- Flexible working hours that fit around your studies
- The opportunity to grow into broader IT Ops topics (tooling processes security basics)
About us
At octonomy you can expect an environment that values quality encourages creativity and delivers real measurable results. If youre excited to bring AI into everyday business in a practical way and grow with us wed love to get to know you.
Feel free to reach out with a short note or a full application what matters most is that youre keen to help shape what were building. We grow output. Not headcount.
Questions about the role or your application Contact Mia from our HR team at
Required Experience:
Intern
Key Skills
- English
- AXA
- Immigration
- Litigation Attorney
- Big Data
About Company
Let’s build the future of work — together. Seriously. At octonomy, you can expect an environment that values quality, encourages creativity, and delivers real, measurable results. If you’re excited to bring AI into everyday business in a practical way and grow with us, we’d love to ge ... View more
