Customer Experience Specialist

Join the Winning Team at New Bern Auto Group!
Position: Experience Consultant (Sales)
Location: New Bern NC
Employment Type: Full-Time

About New Bern Auto Group
New Bern Auto Group is one of the most dynamic customer-driven dealerships in Eastern North Carolina. Were growing fast we love what we do and were looking for energetic people who want to build a rewarding careernot just another job. If youre passionate about helping customers and want to be part of a high-performance team this is the place for you.

What Youll Do
As an Experience Consultant youll be the first point of contact for our shoppers helping them discover the perfect vehicle while creating an unforgettable customer experience. This is a sales positionbut without the pressure and fear of commission-only pay. We set you up to succeed with a supportive environment steady income and the tools you need to win every day.

Your Responsibilities

• Engage customers in person online and by phone with enthusiasm and professionalism

• Set high-quality sales appointments and follow up with confidence

• Present and demonstrate vehicle features technology and benefits

• Create a friction-free customer-first buying experience

• Maintain detailed notes in the CRM and stay on top of follow-ups

• Work closely with sales leadership to meet and exceed customer satisfaction goals

• Stay informed about inventory new models and automotive trends

• Bring positive energy to the showroom every single day

What Makes This Role Different

• A sales career without the fearyou get stable pay PLUS bonuses not commission-only stress

• Clear expectations strong support and continuous training

• A fun competitive team-focused environment that celebrates your wins

• Real opportunities for advancement within New Bern Auto Group

Who Were Looking For

• High-energy communicators who love working with people

• Motivated individuals who want to grow their income and career

• Confident appointment-setters with strong phone and interpersonal skills

• Customer-focused candidates who thrive in a fast-paced sales environment

• Automotive experience is great but not requiredwell train the right person

• Comfortable using computers tablets and CRM systems

What We Offer

• Competitive hourly pay achievable bonuses

• Comprehensive professional training

• Clear career paths across sales management and more

• Employee discounts on vehicles and service

• Full benefits package (health dental vision PTO 401k)*

• A fun upbeat culture where your effort truly pays off

Ready to Join the New Bern Auto Group Family
Apply today with your resume and a short note about why youd be a great fit. We cant wait to help you build a career where you grow earn and love what you do!