Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
YOU SHOULD WORK FOR EST If you enjoy helping customers solving problems and supporting a fastmoving service team and you bring strong communication skills with a customerfirst mindset we want you to apply now.
Answer customer calls and identify their service needs
Document customer interactions and keep organized account notes
Coordinate with Service Supervisors and Technicians on PMs service calls and followups
Confirm customer satisfaction after service visits
Review PM/SC forms and communicate required actions
Support quoting needs with Service Manager/Sales
Coordinate with Supply Chain as needed
Complete followup tasks: sales orders delivery confirmations customer support items
Submit weekly activity and call reports
Perform additional tasks as assigned
Requirements
2 years customer service experience (industryrelated preferred)
Associate or bachelors degree preferred
Strong communication relationshipbuilding and interpersonal skills
Organized dependable and able to work in a fastpaced environment
Teamoriented with a strong sense of urgency
Proficient with Microsoft Office; FSM or QuickBooks experience preferred
Mechanical or industrial product knowledge a plus
Valid drivers license and excellent driving record
Ability to obtain Military base access
Prolonged periods of sitting and computer work
Ability to maneuver around equipment and moving objects
Occasional exposure to hazardous materials
Ability to lift 1530 lbs occasionally
Some travel by commercial aircraft may be required
Required Skills:
2 years customer service experience (industryrelated preferred) Associate or bachelors degree preferred Strong communication relationshipbuilding and interpersonal skills Organized dependable and able to work in a fastpaced environment Teamoriented with a strong sense of urgency Proficient with Microsoft Office; FSM or QuickBooks experience preferred Mechanical or industrial product knowledge a plus Valid drivers license and excellent driving record Ability to obtain Military base access PHYSICAL DEMANDS: Prolonged periods of sitting and computer work Ability to maneuver around equipment and moving objects Occasional exposure to hazardous materials Ability to lift 1530 lbs occasionally Some travel by commercial aircraft may be required EST Companies intends to provide a drug and alcohol-free work environment for our employees and customers. Pre-employment drug and alcohol testing is required for all new hires. As a Federal Contractor EST follows Federal guidelines which include marijuana as a prohibited substance. We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color religion national origin age disability veteran status genetic data or other legally protected status. Visit to learn more about EST Companies LLC
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
