Customer Success Associate

Location: Hybrid Remote Hoffman Estates IL 60192

Job Type: Full-time

About Us

is on a mission to reimagine the future of naming. Weve built a powerful domain marketplace and branding platform that helps founders and domain investors connect transact and grow.

Were a fast-paced startup specializing in domain name sales and branding solutions. We connect buyers with the right domain names while helping sellers manage their portfolioswhile delivering a high-quality customer experience at every step.

The Role

Were looking for a Customer Success Associate to support our Customer Success Manager and help deliver a smooth responsive and professional experience for our customers.

This is a junior-to-mid level role ideal for someone early in their career who enjoys helping customers solving problems and learning how customer success and operations work inside a growing tech company. Youll handle day-to-day customer interactions assist with issue resolution account management and help keep our customer success workflows organized and efficient.

If youre detail-oriented communicative and eager to learn well provide the training and support to help you grow in the role.

Responsibilities

• Respond to customer inquiries and support requests in a timely and professional manner

• Assist the Customer Success Manager with resolving customer issues and following up as needed

• Track and document customer issues feedback and resolutions in our systems

• Escalate technical or complex issues to the appropriate internal teams

• Help monitor customer feedback and flag recurring issues or trends

• Assist with basic reporting related to customer support volume and resolution status

• Support day-to-day customer success processes and internal documentation

• Assist with testing and feedback for customer-facing tools and system updates

• Assist in writing SOPs & Technical Documents & Articles
  

Requirements

• 23 years of experience in a customer service support or client-facing role

• Strong written and verbal communication skills

• Organized detail-oriented and reliable

• Comfortable multitasking in a fast-paced environment

• Ability to follow processes while learning when to escalate issues

• Familiarity with customer support tools ticketing systems or CRMs

• Experience working with SaaS applications technical savvy marketplace or online platform environment is a plus
  

Perks & Benefits

• Competitive salary

• Hybrid work schedule (3 days in-office per week)

• Clear growth path into Customer Success Operations or Account Management

• Supportive and collaborative team environment

• Health insurance

• Dental insurance

• Vision insurance