Operations TL
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Function: Operations
Location: Ahmedabad (WFO)
Employment Type: Full-time
Designation: Team Lead
About the role -
We are looking for a results-driven and process-oriented Team Lead to oversee and manage our backend operations team (voice and non-voice). The ideal candidate will be responsible for ensuring smooth day-to-day operations driving productivity enforcing SOP adherence and continuously improving processes through SOP development and optimization.
Key Responsibilities -
Lead and manage a team of associates handling backend voice and non-voice healthcare operations.
Monitor team performance track key metrics (AHT TAT quality productivity etc.) and ensure SLA adherence.
Drive operational excellence through consistent adoption and compliance with Standard Operating Procedures (SOPs).
Identify gaps in existing processes and lead efforts to create revise and implement effective SOPs.
Conduct regular audits quality checks and process reviews to ensure accuracy and service excellence.
Provide coaching feedback and performance management for team members to ensure capability building and goal alignment.
Collaborate cross-functionally with other departments (Tech Product Customer Support) to resolve escalations and improve end-to-end workflows.
Handle manpower planning shift scheduling and workload balancing to maintain operational efficiency.
Ensure strong documentation reporting and real-time updates on dashboards and MIS.
Support automation digitization and tools adoption across the backend processes.
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
MediBuddy is one of the best (cashless) healthcare providers in India. At MediBuddy you can book Health check packages, online lab tests, online medicines, online doctor consultation, teleconsultation, dental consultation and many more. You can also book outpatient, inpatient, and wel ... View more
