Senior Recruitment Operations Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK India Germany and France.

Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.8 million members: 800000 UK andin India and growing rapidly
• Over $300 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi and in Berlin Paris and Luxembourg.

ABOUT THE TEAM

The Recruitment Operations (RecOps) team partners closely with Talent Acquisition to ensure hiring at Tide is efficient scalable and data-driven. We own and manage the TA systems ecosystem design and continuously improve end-to-end recruitment processes and enable recruiters to do their best work through strong tooling clear workflows and meaningful insights.
The team works hand-in-hand with TA leaders to build hiring processes develop reporting and analytics drive recruiter learning and onboarding and run key recruitment programs and initiatives. We also collaborate extensively with cross-functional partners including People Operations People Partnering Employer Branding Finance and Tech acting as the central operational interface for TA across these forums.

ABOUT THE ROLE

As Senior Recruitment Operations Analyst you will:

• Act as a critical support function within the Recruitment Operations team driving operational excellence across recruiting systems processes and projects
• Serve as the first point of contact for recruiter support resolving system and process queries efficiently
• Manage and coordinate vendor relationships with recruiting system partners
• Support and coordinate recruitment-related projects and cross-functional initiatives
• Drive continuous improvement across recruiting processes and tools to improve efficiency and scalability
• Own basic data reporting and insights to support Talent Acquisition decision-making
• Train recruiters and stakeholders on recruiting systems and tools
• Maintain clear up-to-date documentation to enable scalable and repeatable recruiting operations
• Collaborate effectively across teams in a fast-paced evolving environment
• Thrive in ambiguity and take a proactive organised approach to problem-solving

WHAT WE ARE LOOKING FOR

• A detail-oriented individual with excellent communication and stakeholder management skills
• Experience with recruiting systems Applicant Tracking Systems (ATS) assessment platforms
• Strong capability with Google Sheets for data handling reporting and analysis
• Prior exposure to recruitment operations talent acquisition systems support or process coordination
• Ability to work independently manage multiple tasks and adapt to changing priorities
• Experience training or guiding recruiters or cross-functional partners on systems and processes
• Comfortable working with ambiguous problems and partnering to define solutions
• Strong organisational skills with an analytical mindset
• Good to have: Prior experience in Recruitment

WHAT YOULL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Competitive Compensation Competitive salary
• Time Off Generous annual leave on top of bank holidays
• Parental Leave Paid maternity paternity and adoption leave to support your family journey
• Sabbatical Extended unpaid and paid leave options after completing milestone years with Tide
• Health Insurance Private family insurance with additional OPD coverage and top-up options
• Life & Accident Cover Comprehensive accidental and life insurance protection
• Mental Wellbeing Access to therapy sessions courses meditations and workshops
• Volunteering & Development Days Paid days annually for volunteering or personal growth
• Learning & Development Annual budget for books courses coaching and more
• WOO (Work Outside the Office) Work from abroad for up to 90 days annually
• Home Office Setup Contribution towards setting up your home office
• Laptop Ownership Keep your old laptop and get a new one when its time for a replacement
• Snacks & Meals Office perks with snacks coffee tea and lunch (location dependent)

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.#LI-AC1 #LI-Hybrid

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice.