IT User Support Engineer

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!

UCT is looking for a talentedEngineer II IT User Supportto join us in Taiwan!

Essential Duties and Responsibilities:

1. Providing Technical Support: Offer assistance to both local and global users encountering technical issues with hardware software networks and other IT systems.
2. Troubleshooting: Diagnose and resolve technical problems utilizing various tools and methodologies to identify root causes and implement solutions.
3. Hardware Maintenance: Install configure and maintain computer hardware components such as desktops laptops printers and peripherals.
4. Software Installation and Configuration: Install configure and update operating systems software applications and drivers as needed.
5. User Account Management: Create modify and deactivate user accounts across various systems and applications ensuring security and access control.
6. Network Support: Assist in the setup configuration and maintenance of local area networks (LANs) wide area networks (WANs) and other network infrastructure components.
7. Other Systems: Manage door access system CCTV employees clocking system.
8. Tasks & Projects: Assist in tasks & projects assigned by local and corporate.
9. Documentation and Knowledge Sharing: Maintain accurate documentation of IT systems procedures and configurations and share knowledge with team members and end-users.
10. Training and User Education: Conduct training sessions and provide user education on IT best practices tools and procedures to enhance productivity and security awareness.
11. Vendor Management: Liaise with IT vendors and service providers to procure hardware software and services and coordinate support and maintenance activities as necessary.
12. Continuous Improvement: Stay updated on emerging technologies trends and best practices in IT support and propose and implement improvements to enhance efficiency and effectiveness.
13. Incident Management: Manage and prioritize incoming support tickets and service requests ensuring timely resolution and effective communication with stakeholders.
14. Adherence to Policies and Standards: Ensure compliance with organizational policies procedures and industry standards related to IT security data privacy and service delivery.
15. Customer Service: Provide excellent customer service by communicating effectively empathizing with users concerns and striving to exceed expectations in resolving issues and meeting needs.

Educational/Certification Requirement:

• Bachelors degree (or equivalent experience) in computer science or related field

Experience Requirement:

• Organized and meticulous
• Good coordination and interpersonal skills
• Good team player and able to work with minimal supervision
• Experience in Microsoft Office 365 Windows 10 Windows 11 Server OS
• Experience in desktop/laptop hardware
• Demonstrated ability to support networked printers photocopiers scanners and multifunction devices
• Barcode printer setup and label design is a plus

• Knowledge in Active Directory LANs Data Backup Print Server

• Basic knowledge of VOIP systems
• Basic knowledge of physical Ethernet cabling
• Basic knowledge of shared storage (NAS/SAN)
• Basic knowledge of ethernet networks

• Customer orientated with positive working and pleasant attitude
• Ability to work in cleanroom environment
• Ability to manage priorities and expectations in a fast-paced environment
• Good documentation skill
• Require lots of walking within the premise and carrying IT equipment as required