Help Desk Specialist
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Job Location:
Middleton, ID - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Help Desk Specialist
Job Responsibilities:
- Provide technical assistance and support to staff and clients regarding IT issues and inquiries.
- Install configure and troubleshoot hardware and software systems.
- Respond to service tickets and resolve technical problems efficiently.
- Collaborate with IT team members to escalate and escalate complex issues.
- Maintain accurate records of all IT support activities.
Essential Qualifications:
- Minimum of 1 year of experience in IT support or help desk role.
- Proficiency in troubleshooting hardware software and network issues.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of ITIL best practices is a plus.
Desired Experience:
- Experience with remote support tools.
- Familiarity with ticketing systems and IT service management.
- Certifications such as CompTIA A or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.
Salary & Benefits:
- Salary Range: $85000 - $110000 per year
- Benefits package including health insurance retirement plan and paid time off.
- Opportunities for professional development and career growth within the organization.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
