Remote Customer Service Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are searching for a friendly and highly analytical customer service specialist to join our customer care this role you will answer customer queries and resolve issues via appropriate channels maintain knowledge of our products and services obtain customer feedback and provide training to new hires.
A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer Service Specialist Responsibilities:
- Promptly responding to customer queries via email live chat video phone and social media channels.
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers issues.
- Identifying common problems and escalating them to management along with possible suggestions for improvement wherever possible.
- Maintaining a polite helpful and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Attending workshops and meetings as required.
- Providing training to new customer service agents.
- Respecting client confidentiality at all times.
Requirements
Customer Service Specialist Requirements:
- High school diploma or GED.
- Bachelors degree in business communications or a related field may be advantageous.
- Practical experience with help desk software such as Zendesk and CRM software such as salesforce sales cloud may be required.
- Previous experience in a customer service role is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- The ability to speak a second language may be advantageous.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours when required.
- Superb written and verbal communication skills.
Benefits
Required Skills:
Data Entry Operator Requirements: High school diploma or GED. 1 year experience as a data entry operator or similar. Excellent typing abilities. Excellent time management and multitasking abilities. Proficiency in data capturing and office management software such as MS Office and Google Suite. The ability to manage and process high volumes of data accurately. Good understanding of databases and digital and paper filing systems. Knowledge of administrative and clerical operations. Keen eye for detail and the ability to concentrate for extended periods. Excellent verbal and written communication skills.
Company Industry
IT Services and IT Consulting
Key Skills
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