Vice President
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Salary: Competitive
About the Company
Our client is a leading organisation known for delivering high-quality operational solutions and supporting global customers with excellence. They are committed to strong service delivery continuous improvement and maintaining robust standards across all customer-facing functions.
Why Join Them
This is an excellent opportunity to build your career within a dynamic fast-paced claims environment. You will be part of a supportive team gain exposure to international processes and play a critical role in delivering exceptional customer experience. If you enjoy problem-solving communication and working towards clear objectives this role will give you the platform to grow and thrive.
About the Role
Our client is seeking a Vice President to ensure accurate efficient handling of claims while meeting service level expectations. Youll be responsible for managing inbound and outbound communication maintaining quality and compliance and ensuring claim costs and payments are controlled with precision. The role requires strong customer service skills attention to detail and the ability to make sound decisions while working to predefined targets.
Requirements and Responsibilities
Key Responsibilities
- Achieve assigned performance targets in line with Service Level Agreements.
- Maintain high-quality transaction standards within established parameters.
- Control claim costs effectively ensuring leakage is minimised.
- Ensure accuracy of reserves and payments while managing the full lifecycle of each claim.
- Adhere strictly to company policies and procedures.
- Manage inbound and outbound calls alongside all written correspondence relating to claims.
- Prioritise customer satisfaction through rapport building clear communication and timely resolution of concerns.
- Perform any additional essential tasks as directed by the supervisor.
Key Requirements
- Proficiency in English with strong verbal communication skills.
- Previous international voice process experience.
- Strong computer navigation abilities and good working knowledge of MS Office.
- Solid understanding of relevant business concepts.
- Ability to make timely appropriate decisions knowing when to escalate or gather more information.
- Demonstrated commitment to achieving objectives and taking ownership of results.
- Comfortable handling high transaction volumes with consistent accuracy.
- Ability to balance quality timeliness and productivity standards effectively.
- Demonstrates self-discipline adaptability and strong result orientation.
- Excellent listening comprehension questioning and reasoning skills.
- Strong customer service focus and professional telephone etiquette.
- Ability to multitask prioritise and manage daily workloads efficiently.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
