Business Analyst Retail & Pharmacy

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced Business Analyst with strong Retail & Pharmacy expertise to support a leading retailer in Cape Town. This role is ideal for a dynamic BA who thrives in fast-paced retail environments understands end-to-end store operations and can translate business needs into actionable solutions. You will work onsite collaborating closely with business and IT teams to enhance operational efficiency customer experience and system functionality.

Key Responsibilities

Requirements Gathering: Elicit analyze and document business needs from stakeholders across the retail value chain (e.g. supply chain in-store ops e-commerce).
Process Improvement: Map current vs. future state processes identify gaps and re-engineer for efficiency driving best practices.
Data Analysis: Analyze sales customer and operational data to find trends patterns and actionable insights often using BI tools.
Solution Design: Participate in solution design define business rules and ensure system changes meet objectives.
Stakeholder Collaboration: Act as a liaison between business IT and other teams facilitating workshops and presenting findings.
Documentation: Create clear documentation like Business Requirements Documents (BRDs) user stories process flows and user guides.
Testing & Support: Support User Acceptance Testing (UAT) and deployment to ensure solutions work as intended.

Requirements

Key Skills & Qualifications

Analytical Skills: Strong critical thinking problem-solving and data analysis (SQL Excel BI tools like Tableau/PowerBI).
Communication: Excellent verbal and written skills to influence stakeholders and bridge gaps between technical/non-technical teams.
Retail Acumen: Understanding of retail trends operations (POS inventory merchandising) and customer behavior.
Methodologies: Familiarity with Agile/Scrum (user stories) or Waterfall (BRDs).
Tools: Experience with process mapping tools (Visio Lucidchart) and project management software.

Retail Focus Areas

Pharmacy Systems Unisolv
Point of Sale (POS) Systems & Operations
Inventory Management & Supply Chain
Merchandising & Pricing
Customer Relationship Management (CRM) & Loyalty
E-commerce & Omnichannel Integration (SAP
Store Operations & Efficiency

Skills Set Required

Retail and Store Operations Experience
IT Functional requirements and Testing Knowledge
Project Management
Customer Communication and Engagement skills
Document writing skills and process mapping

Required Skills:

Key Skills & Qualifications Analytical Skills: Strong critical thinking problem-solving and data analysis (SQL Excel BI tools like Tableau/PowerBI). Communication: Excellent verbal and written skills to influence stakeholders and bridge gaps between technical/non-technical teams. Retail Acumen: Understanding of retail trends operations (POS inventory merchandising) and customer behavior. Methodologies: Familiarity with Agile/Scrum (user stories) or Waterfall (BRDs). Tools: Experience with process mapping tools (Visio Lucidchart) and project management software. Retail Focus Areas Pharmacy Systems Unisolv Point of Sale (POS) Systems & Operations Inventory Management & Supply Chain Merchandising & Pricing Customer Relationship Management (CRM) & Loyalty E-commerce & Omnichannel Integration (SAP Store Operations & Efficiency Skills Set Required Retail and Store Operations Experience IT Functional requirements and Testing Knowledge Project Management Customer Communication and Engagement skills Document writing skills and process mapping

We are seeking an experienced Business Analyst with strong Retail & Pharmacy expertise to support a leading retailer in Cape Town. This role is ideal for a dynamic BA who thrives in fast-paced retail environments understands end-to-end store operations and can translate business needs into actionabl...

Key Responsibilities

Requirements Gathering: Elicit analyze and document business needs from stakeholders across the retail value chain (e.g. supply chain in-store ops e-commerce).
Process Improvement: Map current vs. future state processes identify gaps and re-engineer for efficiency driving best practices.
Data Analysis: Analyze sales customer and operational data to find trends patterns and actionable insights often using BI tools.
Solution Design: Participate in solution design define business rules and ensure system changes meet objectives.
Stakeholder Collaboration: Act as a liaison between business IT and other teams facilitating workshops and presenting findings.
Documentation: Create clear documentation like Business Requirements Documents (BRDs) user stories process flows and user guides.
Testing & Support: Support User Acceptance Testing (UAT) and deployment to ensure solutions work as intended.

Requirements

Key Skills & Qualifications

Analytical Skills: Strong critical thinking problem-solving and data analysis (SQL Excel BI tools like Tableau/PowerBI).
Communication: Excellent verbal and written skills to influence stakeholders and bridge gaps between technical/non-technical teams.
Retail Acumen: Understanding of retail trends operations (POS inventory merchandising) and customer behavior.
Methodologies: Familiarity with Agile/Scrum (user stories) or Waterfall (BRDs).
Tools: Experience with process mapping tools (Visio Lucidchart) and project management software.