Sales & Service Team Manager (ROI)

Full time Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to 46000per annum Bonus Pension 7 Weeks Holiday (Including Bank Holidays)

B&Q Waterford

Every day we give our millions of customers the ideas advice tools and confidence they need to create a home theyll love. Join us as a Sales & Service Team Manager and youll lead and inspire our front end showroom and TradePoint teams to drive sales through exceptional service.

A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every B&Qs ambition to make every customer count so you are driven by a passion to create true brand loyalty to supportfuture sales this role you will:

• Lead a large part of our store operation shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the Make Every Customer Count agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms TradePoint Front end to deliver exceptional service.
• Oversee safety security compliance routines across the store through your shift lead team.

Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer this role you should be leading in a way that demonstrates the following qualities:

• Obsessed about our customers and listening to them.
• Loves sales and winning!
• Well planned and organised with the ability to prioritise and think on your feet.
• Your first thought is always to lead and coach not jump in and do.
• Confident to agitate when needed and deliver feedback to all audiences.
• A large diverse team excites you both to coordinate and lead them but also to develop their careers.

As part of a great team youll be valued for who you committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 7 weeks holiday (Including Bank Holidays)
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process please contact for any recruitment adjustments.

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