Corporate Service Officer

Lagos - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client is a leading furniture manufacturing company in Nigeria.

Job Summary

The Corporate Service Officer serves as the primary contact for clients ensuring a seamless experience from enquiry to delivery of furniture products and services. The role manages client requests provides product information supports order processing and coordinates with the production design and logistics teams to ensure timely fulfilment. The officer ensures high levels of customer satisfaction while maintaining professional communication and accurate documentation.

Key Responsibilities

Handle customer and corporate enquiries on furniture products pricing custom orders and delivery timelines.
Manage order initiation documentation and status updates ensuring clients are informed at every stage.
Liaise with the design production and logistics teams to confirm specifications manufacturing progress and delivery schedules.
Resolve client complaints or after-sales issues such as defects repairs or replacements.
Maintain an updated CRM or customer database including quotations invoices and service logs.
Support client visits showroom demonstrations and product presentations where necessary.
Prepare weekly/monthly customer service reports for management review.
Ensure all customer interactions meet company service standards and follow internal policies.

Requirements

Bachelors degree in Business Administration Marketing or a related field.
2-5 years of experience in customer service or sales support preferably within furniture manufacturing or interior solutions.
Strong communication and relationship-management skills.
Proficient in MS Office and customer management tools.
Strong problem-solving ability and a customer-centric mindset
Strong organisational and documentation skills with keen attention to detail
Ability to work collaboratively with cross-functional teams such as design production and logistics

Our client is a leading furniture manufacturing company in Nigeria.Job SummaryThe Corporate Service Officer serves as the primary contact for clients ensuring a seamless experience from enquiry to delivery of furniture products and services. The role manages client requests provides product informat...