Customer Service Support

Lagos - Nigeria

Monthly Salary: NGN 300000 - 300000

Experience Required: 1-3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

A Fin-tech brand operating within the digital assets space offering services related to Bitcoin digital gift cards and crypto-based transactions is hring for a Customer Service Officer

Location: Lekki Lagos

Work Mode: Onsite

Work Hours - 8am -8pm (12 hours) plus two days off

Salary: N300k NET

Responsibilities:

Maintaining a positive empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders forms applications and requests.
Keeping records of customer interactions transactions comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Proven customer support experience or experience as a Client Service Representative
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask prioritize and manage time effectively
Preferable a female

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask prioritize and manage time effectively
Preferable a female

A Fin-tech brand operating within the digital assets space offering services related to Bitcoin digital gift cards and crypto-based transactions is hring for a Customer Service OfficerLocation: Lekki Lagos Work Mode: OnsiteWork Hours - 8am -8pm (12 hours) plus two days offSalary: N300k NETResponsibi...