AI Product Strategist (Product)

At Prodigal we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator Accel and Menlo Ventures.

Today we stand at the forefront of a seismic shift in the industry building Agentic AI applications for consumer finance. Powered by our cutting-edge platform Prodigals Intelligence Engine (PIE) were creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence.

With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America weve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience coupled with our trusted customer relationships uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance.

At Prodigal we are driven by a singular unrelenting purpose: to transform how consumer finance companies engage with their customers and in turn drive successful outcomes for all.

proAgent is our first AI agent that handles end-to-end consumer conversations: onboarding account questions plan changes payment journeys reminders disputes and more. It talks to customers on the phone understands their context and helps them get things done while following each customers policies and regulatory constraints.

We work with leading card issuers BNPL providers lenders and servicers to modernize how they communicate with their customers.

About the Role

As an AI Product Strategist you will be the strategy execution owner for proAgent at specific customers.

You will:

• Help consumer finance companies rethink how they interact with their customers using AI
• Design the AI agent roadmap for each account - what interactions to automate in what order and to what depth
• Translate that roadmap into live measurable AI agents on real customer traffic

Youll work closely with customer leaders solution engineering implementation and Prodigals core product teams. The expectation: think like a strategist operate like an owner and execute with detail.

What Youll Do

Strategic Responsibilities

• Shape the AI rollout strategy for your accounts
• Understand how each customer currently communicates with their users across channels (voice SMS email chat).
• Identify high-value conversation types for AI agents: account inquiries payment journeys disputes onboarding product education renewals etc.
• Propose a clear roadmap: which conversations to automate first how to expand coverage and how to increase sophistication over time.
• Define success and measurement frameworks
• Set aligned success metrics for each rollout: resolution rate containment customer effort NPS/CSAT call time deflection to self-serve revenue/retention impact.
• Design how success will be monitored and reviewed with customer stakeholders (weekly reviews QBRs experiments).
• Act as a strategic advisor on AI-powered customer experience
• Help customers decide what to automate vs what to keep human and under what guardrails.
• Push for clarity on policies edge cases and risk tolerance before going to scale.
• Feed strategic insights into our product roadmap
• Synthesize patterns across accounts: recurring gaps new conversation types configuration pain and missing capabilities.
• Work with the proAgent and platform teams to turn customer needs into roadmap items and concrete product requirements.

Tactical Responsibilities

• Map consumer conversation journeys end-to-end
• Document how conversations start what data is used what decisions are made and how they end (resolution follow-up escalation etc.).
• Capture edge cases: identity issues confusing policies partial information escalations to humans and repeated contacts.
• Design AI agent flows and behaviors
• Translate business workflows into structured agent logic: intents states tools policies and fallback rules.
• Work with solution engineering to configure proAgent including prompts tools routing and integration behavior.
• Drive deployments from spec to go-live
• Coordinate implementation with internal and customer teams: data access integrations call routing testing pilot design.
• Define and run test plans and acceptance criteria; ensure agents are safe on-brand and practically useful before scale-up.
• Monitor analyze and iterate
• Script and write required data pipelines to help gather context and track customer metrics
• Dive into historical records of interactions transcripts and dashboards to understand where conversations are succeeding or breaking.
• Work with Product Analytics to present impact of the customer
• Propose and execute changes: flow tweaks new intents additional guardrails language changes and clear product requests.
• Support internal GTM and repeatability
• Help sales and customer success with realistic scoping and timelines.
• Contribute to internal playbooks for how leading consumer finance companies use AI agents to speak with their customers.

You Might Be a Fit If

• Youre strong at analytical and systems thinking:
• You like breaking messy real-world processes into structured flows and decision trees.
• Youre comfortable reasoning from data and metrics not just anecdotes.
• Youre comfortable around technical detail even if youre not an engineer:
• You can understand APIs integrations and data flows at a high level.
• Youre curious about how LLMs prompts and tools work to power agents.
• You have strong communication and stakeholder skills:
• You can talk to demanding customers and internal teams.
• You can explain complex AI behavior in clear simple language.
• Youre structured and detail-oriented:
• You naturally document what you learn in diagrams notes and summaries.
• You care about edge cases and dont hand-wave them away.
• You have a bias for action and ownership:
• Youre okay being accountable for whether something actually works in production.
• Ambiguity is a signal to create structure not a reason to stop.
• Youre genuinely interested in AI and the future of how businesses communicate with their customers.

Nice to Have (Not Required)

• Experience with SQL Python or other data analysis and scripting tools.
• Projects involving LLMs AI agents or NLP.
• Exposure to fintech / financial services / consumer tech.
• Prior experience in product or consulting

What Youll Learn Here

• How to take AI agents from cool demo to core channel for interacting with customers.
• How to design AI systems that are safe compliant measurable and commercially meaningful.
• How to work at the intersection of product AI and high-stakes customer communication.
• How to think like a product owner long before a typical new grad APM job would let you.

Job Benefits:

• World-class team- Youll get the chance to learn from (and teach) some of the brightest and most skilled people youll ever meet. Our team members have been part of BCG Deloitte EY Blackstone Meta Amazon and are IIT IIM BITS alumnus.
• Continuous education- As relentless seekers of knowledge we sponsor and support any training materials books courses and exam fees for upskilling yourself in areas related to your role - but thats not where it ends. If you make a good case for some extra learning were delighted to foot the tab.
• Food at the office Meals are on us. We wont let your stomach grumble while you hustle.
• Health insurance- Health always comes first. The health of your family is as important to us as it is to you. We offer insurance coverage for both you and your family.
• Flexible schedule- Were not a clock in clock out company. Morning person Start work while the worlds still sleeping. Night owl Ramp things up while others are winding down. Youre fully trusted to create the right conditions for your own personal peak productivity. We only ask that you be available to your teammates for seamless collaboration.
• Generous leave policy- Take all the time you need to recharge your batteries - no cap on vacation allowance here. Because a rested relaxed and refreshed mind is a happy and effective mind.
• Recreation & team activities We regularly indulge in friendly football table tennis cooking sessions and challenge each other to do those extra push ups or chug that 4^thdrink (of course thats Nimbu Pani)

Meet Sangram - (Cofounder and CTO) and hear his vision for Prodigal below (01:38)

From day 1 Prodigal has been defined by talented humble and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced intellectually-stimulating environment where you will be pushed to grow then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.

To learn more about us - please visit the following:

Our Story - shapes our thinking - website -