Assistant Manager, Hospitality & Sales

Visitor Center Management

In conjunction with the Manager lead and direct the activities of the Visitor Center team to achieve Hospitality/Direct Business priorities: brand experience consumer acquisition wine club conversion profit generation and customer satisfaction.

Act as the primary counterpart to marketing to ensure we are delivering branded experiences rich in storytelling and hold the highest standards in hospitality. This includes assisting in the launch of any new tasting or tour experiences in the Visitor Center.

Provide necessary oversight of the team to ensure they stay consistent with brand messaging experience expectations for each guest and their sales and club conversion targets.

Support daily business functions including floor management and opening and closing procedures.

Respond to customer requests suggestions or complaints.

Deeply understand business objectives and contribute to the idea generation for growth and profit in the direct-to-consumer business.

People Management

Manage the supervisors and ensure they are accountable on delivering on their collective and individual responsibilities.

Address and appraise performance identifying development opportunities.

Lead the team to meet or exceed sales goals based on annual budget communicating daily sales goals and results.

Communicate with staff providing ongoing feedback to ensure they operate according to standards for professionalism customer service sales expectations and that company policies and procedures are followed

Participate/and lead in activities that foster a cohesive and productive team environment.

Establish an atmosphere of teamwork and positive employee relations

Responsible for the staffing and development of direct reports

o Process annual evaluations

o Develop ongoing incentive programs for direct sales team

o Develop and participate in ongoing training

Training & Development

Oversee all operational documentation (training manuals procedures training logs) working with the manager to ensure all items are up to date or created as needed.

Onboard new employees along with their 30/60/90-day milestones to ensure a comprehensive new hire journey and on an ongoing basis continue the wine and brand education training program.

Ensure VC staff are trained on the Mumm Napa brand pillars and advance their wine knowledge to provide consumers with a consistent memorable experience.

Trade

Host and/or manage trade visits ensuring experiences are aligned with sales team and distributor goals. Trade guests include but are not limited to internal employees media restaurant and wine shop owners managers and buyers; distributors and importers; friends (i.e. customers) of restaurants and wine shops; and occasionally restaurant staff and friends.

Payroll

Process weekly payroll the scheduling and time off requests for the Visitor Center team.

Track and evaluate staffing needs in relation to forecasted visitation and the labor efficiencies as it pertains to scheduling for the Visitor Center.

Nature & Scope: Position works under the direction of the VC Manager. Communication can include sensitive information requiring complete confidentiality and discretion in dealings and contacts. Decisions impact the group and organization as a whole.

Skills / Qualifications / Experience:

Bachelors degree or equivalent in experience and training preferred. College-level marketing courses wine courses or other relevant training a plus.

1-2 years Tasting Room Management experience including inventory and people-management required preferably at a high-volume tasting room

3-5 years of supervisory experience required

Bilingual English-any other language a plus

Must be at least 21 years of age

Must be highly organized and able to multi-task

Basic to advanced knowledge of wine including knowledge of viticulture and winemaking

Budgeting and sales forecasting/analysis experience

Proficient in MS Office programs including excel

Excellent written and verbal communication skills

Proven ability to effectively train and manage staff

Working weekends and holidays is required and some evenings

Desirable:

Bilingual English-any other language a plus

Pay Transparency Disclosure: The base pay scale offered for this position is $80000-$85000 annually with bonus potential. These figures represent what we reasonably expect to pay for this position but the actual compensation offered will depend upon numerous job-related factors including but not limited to candidate qualifications skills experience education location and alignment with market data. The Company reserves the right to modify the range in the future.

Pernod Ricard Winemakers USA is an Equal Opportunity Employer. We make hiring and promotion decisions based on an individuals qualifications training and experience. We are committed to not discriminating against any employee or applicant on the basis of any protected status including race color religion sex national origin age disability or genetic information. Offers will be subject to local terms.

Pernod Ricard Winemakers USA is committed to the full inclusion of all qualified individuals. As part of this commitment Pernod Ricard Winemakers USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process contact us at .

We celebrate and welcome diversity and are committed to creating an inclusive environment.

Pernod Ricard Winemakers USA is enrolled in the Department of Homeland Securitys E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

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