Buncombe County Public Safety Communications is seeking a 911 Operations Division Manager to join our team!

This position reports directly to the 911 Director and follows a standard MondayFriday 9:00 a.m.5:00 p.m. schedule. During emergencies the Operations Division Manager must be available to respond as needed including nights and weekends.

The Operations Division Manager will oversee approximately 60 staff members including two direct reports and will play a key role in the modernization and restructuring of our 911 system. Candidates with degrees in Emergency Management or related fields are strongly encouraged to apply.

Generalized Duties Include:

• Supervising assigned staff including establishing workloads prioritizing work assignments evaluating performance interpreting and enforcing policies and procedures resolving personnel issues making hiring or termination recommendations and administering disciplinary actions when necessary.

• Providing advice recommendations and solutions for highly visible and complex operational issues.

• Coordinating and collaborating with internal and external 911 stakeholders to ensure effective communication and system performance.

We are looking to fill this position as soon as possible.

Purpose of the position:

The purpose of this position is to provide strategic leadership and operational oversight for the 911 Communications Center by managing systems procedures and supervisory staff while supporting budget development and ensuring the delivery of efficient compliant and high-quality emergency communication services.

Minimum Education Training and/or Experience (required at time of hire): Bachelors degree in Business Administration Law Enforcement Human Services Emergency Management Criminal Justice or a related field and five (5) years of administrative experience in government or business including two (2) years of supervisory experience; or an equivalent combination of education and experience.

Essential Functions of the position:

• Plans coordinates and implements daily activities and operations of the 911 communications center including operational maintenance of the call handling equipment CAD systems operations radio communications systems records maintenance staffing and personnel functions.
• Ensures that the operations division is in compliance with the requirements of all applicable regulatory agencies.
• Coordinates operations division standard operating procedures with various related public safety agencies.
• Assists in preparing the divisions annual budget.
• Acts as primary Terminal Agency Coordinator (T.A.C.) for the center or assigned TAC duties to a designee.
• Responds to major emergency situations; acts as a liaison between the 911center and other county officials or outside agencies as assigned by the Director.
• Represents the Department in meetings with representatives of other jurisdictions regional organizations and local agencies to discuss revise or adopt communication operations policy and best practices.
• Monitors radio traffic of surrounding law enforcement emergency and non-emergency agencies to maintain an awareness of activities outside primary jurisdiction.
• Processes a variety of documentation associated with division operations per established procedures and within designated timeframes; distributes documentation or maintains records as appropriate.
• Maintains an awareness of pertinent laws/regulations and new trends/advances in the profession; reads professional literature; maintains professional affiliations; attends meetings workshops and training sessions as appropriate.
• May be required to perform the duties of a Rotation Manager or Public Safety Telecommunicator in the event of insufficient coverage as a result of heavy workloads and/or staffing shortages to include acting in the role of an EMS/Fire/Police Dispatcher and/or a 9-1-1 call taker.

• Perform other related duties as assigned.

Knowledge Skills Abilities and Other Abilities:

• Knowledge of federal state and local regulations governing emergency communications and radio transmissions.
• Knowledge of public safety communications practices principles and equipment.
• Knowledge of standard operating procedures of public safety agencies.
• Knowledge of departmental functions organization policies and procedures.
• Knowledge of radio and telecommunications technology and radio codes.
• Knowledge of county road systems and local geography.
• Knowledge of CJIS security procedures.
• Knowledge of specialized law enforcement and emergency management computer systems.
• Knowledge of management training and supervisory principles.
• Knowledge of basic budgeting principles.
• Skill in interpreting and applying complex policies procedures and codes.
• Skill in planning coordinating and evaluating the work of others.
• Skill in initiating and implementing administrative procedures and evaluating their effectiveness.
• Skill in analyzing and comparing data for decision-making.
• Skill in managing high-stress or emergency situations with composure and professionalism.
• Skill in spatial and form perception for inspections or equipment use.
• Ability to make independent decisions in the absence of supervision.
• Ability to maintain effective working relationships across departments and with the public.
• Ability to adapt quickly and perform under pressure in emergency or high-stakes situations.
• Ability to learn and apply complex principles related to law enforcement emergency services and technology.
• Ability to use sound judgment and initiative in problem-solving and decision-making.
• Ability to understand and apply CJIS security protocols and emergency communication standards.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected addition the County expressly prohibits any form of workplace harassment or discrimination.