Sr. Product Marketing Manager, AWS Marketing, Amazon Connect

Amazon Connect is revolutionizing how businesses interact with their customers and as a Senior Product Marketing Manager youll be at the forefront of this transformation. Youll have the opportunity to shape the go-to-market strategy for one of the fastest-growing cloud contact center solutions in the industry.

- Market Leadership Impact: Amazon Connect is part of AWSs $108 billion revenue engine (up 19% year-over-year in 2024) giving you unparalleled resources and market reach
- Innovation at Scale: Work with AI and machine learning technologies that serve millions of customers globally
- Day 1 Culture: Experience Amazons unique Day 1 culture that puts customers at the center of everything emphasizing constant curiosity nimbleness and experimentation
- Career Growth: Join a company known for building with impact and innovating at global scale where employees create solutions that matter while growing their careers in extraordinary ways

Key job responsibilities
Craft & develop compelling stories and content (e.g. presentations whitepapers infographics webinars customer success stories product videos.) that land our value proposition
Have a solid understanding of Amazon Connect customers our product and the market more broadly
Regularly engage with customers analysts and partners to drive advocacy
Plan and execute marketing initiatives at events to showcase Amazon Connect innovation messaging content keynotes and breakout sessions
Work closely with AWS field teams to maintain internal sales hubs with the latest resources value propositions and sales enablement content
Partner with other marketing teams (e.g. web content campaigns demand generation field teams and events) to drive and execute on global marketing initiatives.
Continuously measure and improve product marketing initiatives

- 6 years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience building executing and scaling cross-functional marketing programs
- Experience leading go-to-market for consumer software or hardware product launches

- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience with customer segmentation profiling and targeting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128600/year in our lowest geographic market up to $212600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.