Clinical Support Specialist

Kickstart your career in behavioral healthcare

Are you organized motivated and looking for your first meaningful role in the clinical field Join a team where you can grow your skills support client care and make a real impact every day. As a Clinical Support Specialist with MBI Health Services LLC you will be a key part of the care team by helping clients access services keeping records accurate and ensuring smooth communication between staff and the people we serve. This is an excellent opportunity to gain hands-on experience learn clinical operations and build a strong foundation for your future career in human services.

If youre ready to take your first step into the clinical world and grow with a mission-driven organization apply today.

Responsibilities:

Administrative Support:

• Maintain and update client files ensuring records are accurate and comply with regulatory standards.
• Provide clerical support including filing scheduling and document preparation for clinical staff.
• Assist in compiling data and reports required for internal reviews audits and quality assurance programs.
• Prepare and distribute clinical forms and informational materials to staff and clients.
• Maintain familiarity with relevant CARF (Commission on Accreditation of Rehabilitation Facilities) standards to support compliance efforts.

Client Support:

• Assist with client intake procedures including gathering required documentation and verifying eligibility for services.
• Provide clients with clear accurate information regarding clinical services policies and procedures.
• Serve as a liaison between clinical staff and clients relaying information and addressing concerns in a compassionate and timely manner.
• Follow up with clients to remind them of appointments provide necessary updates and assist with post-visit care coordination.

Appointment Coordination:

• Schedule client appointments coordinating with clinical staff to optimize availability and minimize client wait times.
• Ensure all appointment details are recorded accurately in the scheduling system.
• Maintain client appointment calendars and manage appointment reminders via phone email or text.
• Log all scheduled and missed appointments and assist with rescheduling when necessary.

Records Management:

• Conduct periodic file audits to ensure compliance with organizational and regulatory standards.
• Assist with data entry updates and retrieval of client records for internal reviews or external audits.

Communication and Coordination:

• Act as a communication bridge between clinical staff clients and external stakeholders.
• Relay important updates instructions or information to clinical staff in a timely manner.
• Ensure that clinical operations run smoothly by collaborating effectively with the broader administrative team.

Compliance and Confidentiality:

• Maintain confidentiality in handling sensitive client information and adhere to HIPAA regulations.
• Ensure that all clinical documentation records and client communications comply with federal state and agency regulations.
• Assist in preparing for external reviews or audits by ensuring that records and processes are compliant and well-documented.

Qualifications :

• Bachelors degree in social work psychology health sciences or a related field is preferred.
• At least two years of experience in an administrative or clinical support role within a healthcare setting.
• Strong working knowledge of healthcare-related documentation processes and software including experience with electronic health records (EHR) systems (e.g. Credible).
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Excellent verbal and written communication skills.
• Ability to manage time effectively prioritize tasks and work in a fast-paced environment.

Additional Information :

NOTE: MBI Health Services LLC will reimburse employees for Licensure renewals.

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We offer a competitive total rewards package including market salaries PTO  employee perks Health Insurance Dental Insurance Vision Insurance Life Insurance 401K Plan 401K Matching Employee Referral Benefits Short-term/Long-term disability Growth Opportunities and more.

It is MBI Health Services policy to comply to D.C. Mayor Bowsers order issued on August 10 2021 that all DC employees and DC Contract/Grant Agencies must get vaccinated.

MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.

Together we can offer steps toward empowerment!

Remote Work :

No

Employment Type :

Full-time