Manager, Software Engineering Management (AIML)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the team:
The Agentic AI team is a platform engineering group responsible for building ServiceNows AI Agents frameworkthe foundational infrastructure that enables product teams and customers to create intelligent autonomous agents. We design and develop agentic pipelines using Python and Java delivering capabilities such as agent reasoning memory orchestration and evaluation at enterprise scale.
Beyond core platform development engineers on this team have the opportunity to contribute to research initiatives in agent learning agentic evaluation methodologies and analytics. We embrace the rapidly evolving landscape of LLMs and Agentic AI while maintaining the reliability and performance standards required to operate at ServiceNows scale.
What you get to do in this role:
- Lead and manage a team of engineers building ServiceNows AI Agents framework providing technical guidance and career development.
- Oversee engineering deliverables for agentic AI platform capabilities and drive development of agent learning systems and evaluation frameworks.
- Ensure engineering excellence code quality and delivery velocity across Python and Java codebases.
- Collaborate with product management data science and architecture teams to deliver enterprise-grade AI solutions.
- Drive innovation initiatives including testing strategies evaluation benchmarks and automation to enhance reliability and performance.
- Solve complex problems by fostering collaboration and staying current with LLM and Agentic AI advancements.
- Mentor and build a best-in-class AI engineering team.
- Partner with cross-functional teams to align priorities and integrate best practices in AI/ML development.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years in software product engineering and 3 years managing technical teams in AI/ML or platform engineering.
- Strong background in AI/ML systems with experience in LLM-powered applications and agentic frameworks (e.g. LangChain LangGraph).
- Advanced coding skills in Python and Java with ability to provide technical leadership.
- Experience in evaluation strategies for AI systems including automated testing and performance benchmarking.
- Ability to integrate AI into engineering workflows and decision-making.
- Knowledge of modern software engineering practices for enterprise AI products including observability reliability and scalability.
- Experience with open-source AI/ML tools and agile development environments.
- Strong problem-solving analytical and communication skills with proven ability to mentor teams.
- Experience in cross-functional collaboration to deliver business impact.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
