Mondloch House & APS Case Manager

Title: Mondloch House and APS Case Manager
Department: Mondloch House Emergency Shelter
Reports to: Assistant Director of Programs
Salary: 52000 to 56000
FLSA Status: Exempt

About Us

Shelter House was established in 1981 as a grassroots response to the homelessness crisis in Fairfax County. Since its inception the organization has grown and adapted to meet evolving community needs in partnership with government agencies private partners and community members.

Today Shelter House is a respected nonprofit with more than 100 employees dedicated to preventing and ending homelessness and domestic violence. Last year our team supported nearly 2000 individuals half of whom were children. Our culture is grounded in our core values: Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.).

About the Role

The Mondloch House and Adult Protective Services (APS) Case Manager provides case management services to single adults residing in the Mondloch House emergency shelter as well as APS clients referred for support. Clients may face complex challenges such as mental health diagnoses substance use physical or developmental disabilities limited income and chronic homelessness.

The Case Manager supports clients in obtaining and maintaining housing stability through best practices including trauma informed care housing first and harm reduction. This role collaborates closely with the Community Services Board Department of Family Services and other partner agencies to ensure comprehensive service delivery.

How You Will Contribute

Duties and Responsibilities

• Use a strengths based approach to assess client strengths physical and mental health social needs education life skills and employment readiness.
• Partner with clients to identify supports needed to maintain stability and achieve short and long term goals.
• Develop individualized service plans tailored to client needs.
• Support clients in engaging in social and community activities and help remove barriers to participation.
• Assist clients in obtaining appropriate services including employment housing financial assistance mental health support and SSI applications.
• Provide crisis intervention and implement emergency procedures when necessary.
• Assist clients with budgeting and money management ensuring rent and utilities are paid on time.
• Maintain complete and accurate client records in accordance with agency and best practice standards.
• Document all client interactions in client files and HMIS and complete annual reassessments and quarterly reviews.
• Participate in staff meetings and trainings as required.
• Ensure compliance with all agency policies.
• Collaborate as part of a multidisciplinary team within Shelter House and with partner agencies.
• Share relevant client information with appropriate staff in a timely manner.
• Use Microsoft Office Suite applications as part of daily work.
• Safely operate Shelter House vehicles to transport clients when needed.
• Demonstrate Shelter House core values: Inclusivity Collaboration Accountability Respect and Empowerment.
• Perform other duties as assigned.

About You

Required Qualifications

• Bachelors degree in human services or related field or equivalent experience.
• Two or more years of case management direct services or related experience.
• Strong written and verbal communication skills.
• Ability to prioritize competing needs and exercise sound judgment.
• Ability to work effectively despite frequent interruptions.
• Creative resourceful approach to problem solving.
• Strong organizational and time management skills.
• Valid Drivers License and reliable transportation.
• Ability to drive a 15 passenger van.
• Willingness to work evenings or weekends as needed.

Preferred Qualifications

• Fluency in a second language such as Spanish Farsi Arabic or Amharic.
• Experience working with individuals experiencing homelessness mental health challenges or substance use disorders.
• Experience using HMIS.

Physical Requirements

• Annual TB test.
• Ability to sit or stand for extended periods.
• Ability to lift 10 to 20 pounds.

Benefits

• Medical dental and vision insurance.
• 401(k) with a 4 percent employer match.
• Thirteen paid holidays two floating holidays plus your birthday off.
• Two semiannual team building events.

Equal Employment Opportunity

Shelter House is committed to providing equal employment opportunity to all employees and applicants. Employment decisions are made without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to job performance or any other legally protected status.

Shelter House provides reasonable accommodations to pregnant employees individuals with disabilities and individuals observing religious beliefs. Applicants or employees who need an accommodation may contact the Human Resources department.

Drug and Alcohol Free Workplace

Shelter House maintains a drug free workplace. Employment is contingent on compliance with the Drug Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. All subcontracts and purchase orders over 10000 must include provisions ensuring a drug free workplace.

Required Experience:

Manager