Sales Coordinator

The Sales Coordinator provides comprehensive administrative and sales support to the Sales Department ensuring efficiency accuracy and excellence in all aspects of the sales process. Serving as a brand ambassador the Sales Coordinator helps uphold the hotels luxury positioning while fostering strong relationships with clients partners and colleagues.

Responsibilities

• Provide high-level administrative and sales support to Sales Managers and Directors.
• Manage internal hotel sales projects tracking action items and updating reports templates and presentations.
• Create and maintain group room blocks in Opera ensuring accuracy and attention to detail.
• Draft proofread and distribute contracts addendums and proposals in alignment with hotel and brand standards.
• Ensure strict adherence to all Sales Standard Operating Procedures (SOPs) throughout the sales cycle.
• Award ALL Accor Loyalty points to meeting and event planners.
• Prepare track and analyze budgets forecasts lead conversions and territory performance to support sales strategies.
• Distribute and track all incoming group sales leads ensuring timely responses within company standards and proactive follow-up on behalf of Sales Managers.
• Support luxury consortia and agency partnerships including correspondence to travel agents amenities and production tracking.
• Manage administrative duties such as correspondence email communication inventory management and document scanning.
• Prioritize and record information from phone calls inquiries and in-person visits for Sales Managers with professionalism and discretion.
• Assist with customized correspondence including welcome letters change requests follow-ups and personalized client touches.
• Coordinate travel arrangements client entertainment and event logistics for the sales team.
• Prepare and reconcile expense reports for Sales Managers post-travel.
• Arrange VIP and site inspection reservations amenities site alerts and traces ensuring flawless execution.
• Escort clients on hotel tours demonstrating polished presentation and brand knowledge.
• Support and participate in sales client events familiarization trips site inspections and industry showcases.
• Actively contribute to the hotels culture by serving on colleague committees such as Green Team Service Plus or Health & Safety.
• Take accurate notes during internal department meetings summarize key points and action items and distribute them promptly to relevant stakeholders.
• Maintain an efficient digital filing system using OneDrive and SharePoint.
• Provide coverage for fellow Sales Coordinators during absences including managing correspondence and supporting Sales Managers.
• Assist the Sales Department with special projects and strategic initiatives as assigned.
• Uphold confidentiality when handling sensitive guest information contracts and negotiations.
• Serve as an effective team player collaborating seamlessly with Sales and all other hotel departments.
• Facilitate and oversee the processing of deposits and payments related to group contracts individual reservations and courtesy room blocks.
• Process and record all incoming check payments received by the hotel

What is in it for you:

• $28.65 per hour
• Employee travel program offering discounted rates in Fairmonts and Accor worldwide
• Parking/Commuting Discounts
• Complimentary meal in our Staff Dining room
• Learning programs through our Academies
• Medical dental vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun elegant atmosphere with amazing colleagues!

Qualifications :

• High School Diploma required.
• Bachelors degree and/or Hotel Management Diploma preferred.
• Minimum of one years of experience in a hotel luxury hospitality or travel industry environment.
• Exceptional written and verbal communication skills.
• Polished professional presence with appropriate grooming and demeanor.
• Highly self-motivated detail-oriented and organized with the ability to manage multiple priorities in a fast-paced competitive environment.
• Strong financial acumen and analytical ability.
• Proven ability to anticipate needs and provide proactive personalized support.
• Culturally sensitive with the ability to interact with international and high-profile clients discreetly and respectfully.
• Team player with strong interpersonal skills and a collaborative mindset.
• Ability to maintain strict confidentiality and handle sensitive information with discretion.
• Creative resourceful and results-oriented with strong initiative and problem-solving skills.
• Professional and courteous telephone manner with a natural smile in voice.
• Ability to meet deadlines and perform effectively under pressure.
• Strong computer literacy with proficiency in Microsoft Excel Word Outlook and PowerPoint is required. Knowledge of Opera Passkey SharePoint and PMS systems is an asset.
• Contract literacy and CRM database management experience preferred.
• Genuine passion for hospitality luxury travel and delivering exceptional service.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS   

Remote Work :

No

Employment Type :

Part-time