Process Developer

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer Customer care -Credit Verification
Responsibilities
Ensure operations and strategies and procedures are aligned with general company goals and in accordance with other functions.
Develop communicate and implement medium to long-term operating policies strategies and tactics that may involve the interpretation and application of broader guidelines.
Has ultimate accountability for the function and provides the highest level of advice and recommendations when required.
Maintain high compliance levels by setting a high standard for file
Manage workflow from a national queue promptly
Complete credit verification checks to ensure application input is meeting our bank policy and responsible lending requirements.
Reaching and maintaining a high level of credit verification/assessment and compliance standards
Leading Pro Actively monitoring Credit Risk requirements within an agreed Risk Appetite and managing Non-Compliance promptly
Ensure Continuing Education points are achieved and maintained
Meet core role requirements and achieving performance KPls such as throughput/productivity and quaIity
Provide timely and quality responses to Brokers and Customers
Work in the interests of the team sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management
Minimum Qualifications
Tertiary education within business/financial services
Credit/consumer lending role experience
Evaluate new/increase credit risk
Provide advice on structuring transactions
Evaluate credit risk reviews
Solid communication skills both written and verbal
Advanced critical reasoning and risk assessment skills
Segment experience: Consumer Lending

Preferred Qualifications
Previous Banker/Credit analyst experience
Strong attention to detail with credit checking ensuring that mortgages are compliant with APRA guidelines
Strong customer service delivery focus.
Delivering results
Continuous improvement skills looking for better ways to do things.
Excellent written and verbal communication skills
Communicating with influence
Coaching
Personal resilience
Time management

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.