Director of Organizational Resilience

Texas Childrens is seeking an experienced and strategic Director of Organizational Resilience to advance our enterprise-wide resilience strategy and lead system-level Business Continuity and Emergency Management programs. Reporting to the Senior Vice President for Facilities Operations this leader plays a critical integrator role across the systemdriving readiness shaping risk mitigation strategies and strengthening operational continuity for all areas of Texas Childrens.

The Director provides executive-level strategic support manages cross-functional initiatives and serves as a primary back-up to the SVP of Facilities Operations during crisis events. This individual must bring strong executive presence the ability to influence senior leaders and a proactive systems-thinking approach to leading enterprise programs in a complex healthcare environment.

Essential Duties & Responsibilities

Organizational Resilience Leadership

• Support executive leadership in the continued development and maturation of the Organizational Resilience and Emergency Management program.
• Serve as a strategic advisor and trusted partner to senior leadershipguiding mitigation actions shaping resilience investments and informing operational risk decisions.
• Provide leadership continuity as the designated back-up to the SVP of Facilities Operations.
• Coordinate closely with department leadership to uphold governance standards evolve enterprise resilience frameworks and drive continuous program improvement.
• Represent the resilience function in executive forums and strategic planning discussions.
• Lead cross-departmental efforts to identify synergies close gaps and optimize system-wide resilience.

Crisis & Incident Management

• Provide leadership during crisis events including response coordination mitigation efforts and post-event analysis.
• Implement the Incident Command Structure as directed by senior leadership.
• Serve as Liaison Officer or other command roles during emergencies.
• Regularly participate in the on-call rotation for System Crisis Management.
• Prepare comprehensive After Action Reports (AARs) and oversee implementation of mitigation actions.

Business Continuity Program Leadership

• Provide strategic direction for Business Continuity programs across Texas Childrens ensuring alignment with CMS Joint Commission and other regulatory standards.
• Develop and maintain relevant policies procedures and training programs.
• Facilitate the development and maintenance of Business Continuity Plans (BCPs) for critical sites and functions.
• Lead organization-wide training education and BCP exercises to embed a culture of readiness.
• Report Business Continuity program status and metrics to Executive Council.
• Partner with Information Systems on application recovery and alignment of technology resilience with business needs.
• Advance resilience tools dashboards and technology platforms through collaboration with technology data and operational teams.

Emergency Management Program Leadership

• Direct the Emergency Management program serving as chair of the Emergency Management Committee.
• Develop and review emergency preparedness and response policies and procedures.
• Oversee strategic planning educational programs and organization-wide drills.
• Support Executive Council on emergency management priorities and performance.
• Act as a liaison to Incident Command Centers during emergencies.
• Lead physical threat risk assessments (e.g. extreme weather power outages flooding) and drive mitigation strategies.

External Representation

• Represent Texas Childrens in:
• Regional Healthcare Preparedness Coalition
• South East Texas Regional Advisory Council
• Radiation Injury Treatment Network
• Engage with external partners and industry groups to advance system preparedness and best practices.
• Shared Leadership Accountabilities
• Complete timely performance appraisals for direct reports.
• Ensure onboarding and orientation of new staff within required timelines.
• Develop and modify job descriptions as needed.
• Maintain performance planning documents action plans and departmental goals.

Knowledge & Skills

• Advanced knowledge of:
• Joint Commission and CMS Emergency Management requirements
• Incident Command System (ICS); Healthcare ICS preferred
• Emergency Notification Systems (e.g. MIR3 Everbridge SendWordNow)
• Fusion Risk Management software
• SharePoint and Microsoft Office (Excel PowerPoint Word)
• Exceptional executive communication and presentation skills.
• Ability to lead enterprise-level initiatives influence senior stakeholders and manage complex cross-functional programs.

Qualifications

• Bachelors degree required
• Masters degree preferred in business management healthcare emergency management crisis management or related field
• (At least one required)
  • Certified Business Continuity Professional (CBCP) DRII
  • Certificate of the Business Continuity Institute (CBCI) BCI
• 10 years of experience managing business continuity or disaster recovery programs including 3 years of management/supervisory experience (required)
• Hospital-based emergency management experience (preferred)
• Joint Commission experience (preferred)