VP Director AI Operations & Production Support NYC, NY Jersey City, NJ Fulltime Opportunity

Location: NYC NY/ Jersey City NJ

Duration: Fulltime

About the role

We are seeking an innovative and experienced senior technology leader to oversee our IT Production Services and AI-driven operational practices. This pivotal role is responsible for maintaining the stability performance and resilience of large-scale enterprise systems while spearheading the adoption of AI/ML technologies to modernize production operations. The ideal candidate will blend deep expertise in ITIL-based service management with hands-on experience deploying advanced AI solutions to elevate operational excellence.

The Role

Responsibilities:

Lead end-to-end production services operations and service management across mission-critical enterprise systems ensuring high availability and reliability.

Own and continuously mature ITIL processes including Incident Problem Change Release and Service Continuity Management aligning with industry best practices.

Drive operational excellence through the development and monitoring of SLAs KPIs root cause analysis and a culture of continuous improvement.

Implement and scale AI/ML-driven operational capabilities such as:

• Predictive incident detection and alerting to prevent outages.
• Intelligent root-cause analysis to expedite issue resolution.
• Deployment of AIOps platforms for noise reduction automation and proactive management.

Collaborate with engineering security and business teams to ensure high levels of system availability security compliance and customer satisfaction.

Lead production readiness initiatives for major releases platform modernization cloud migrations and DevOps transformations ensuring seamless deployment and minimal disruption.

Requirements:

10 years of experience in IT operations production services or related leadership roles within complex enterprise environments.

Strong expertise in ITIL v3 or v4 frameworks with relevant certifications preferred.

Proven track record of deploying AI machine learning or AIOps solutions in production environments-such as AI-based monitoring incident prediction and automation tools.

Deep experience managing cloud hybrid and distributed IT environments at scale.

Demonstrated ability to lead and develop global teams manage high-severity incidents and execute strategic initiatives.

Exceptional stakeholder management and executive communication skills capable of translating complex technical concepts to diverse audiences.

Preferred skills:

The opportunity to combine disciplined ITIL-based best practices with cutting-edge AI/ML innovations to transform operational capabilities.

Significant impact in reducing system outages MTTR and operational costs while enhancing service reliability.

A strategic leadership position that bridges the gap between stable reliable operations and intelligent automation driving future-ready enterprise systems.

Thanks & Regards

Sanjay

Sales Manager-TAG

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