Technical Support Engineer

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Engineer II

Work Setup: Onsite in Eastwood Quezon City (QC)

Schedule: Flexible / Shifting schedule

Must Have Requirements:

At least 4 years of relevant experience and knowledge in Linux OS is required.
Prior Enterprise Customer experience supporting global clients or customers.
Prior direct experience working for vendors and supporting paying customers.
Proven hands-on experience with the networking devices (basic) security devices and a good grasp of the Linux Operating system
Stake holder management experience: Global support experience working with internal and external stakeholders is a requirement.
Basic knowledge of any Scripting Languages like Bash PowerShell and Python would be nice to have.
Excellent communication skills.

Responsibilities:

Monitor and triage incoming support cases via a shared queue.
Prioritize and resolve quick-win issues to meet response and resolution SLAs.
Identify and escalate Severity 1 cases following established protocols.
Maintain and update backlog cases with clear structured documentation.
Participate in weekend/on-call support as per the rotation schedule.
Troubleshoot issues related to Linux systems basic networking virtualization and cloud environments.
Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Technical Support Engineer IIWork Setup: Onsite in Eastwood Quezon City (QC) Schedule: Flexible / Shifting schedule Must Have Requirements: At least 4 years of relevant experience and knowledge in Linux OS is required.Prior Enterprise Customer experience supporting global clients or customers.Prior ...