Team Manager Technical Program (Shaw)
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Managers in this role get to:
- Manage up 15 Technical Support Engineers.
- Lead with Impact: Drive daily support service operations by setting clear goals tracking team performance and achieving outstanding results.
- Coach and Develop: Empower team members through training mentoring and skill development to help them excel and grow.
- Monitor Performance: Utilize key metrics to ensure the team is meeting objectives address challenges and promote accountability.
- Shape Technical Support Strategy: Design and implement innovative technical support service strategies aligned with our companys vision and goals.
- Inspire Excellence: Foster a motivating high-energy environment where top performers are recognized and morale stays high.
- Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
- Drive Results: Provide actionable insights and regular performance reports to upper management highlighting areas for improvement and success.
Qualifications :
Our most successful candidates will have:
- A Bachelors degree in business or a related field (an MBA is a plus).
- 3-5 years of proven success in a similar role within a relevant industry.
- 2 years of team management experience with a focus on driving performance goal-setting and accountability.
- A talent for mentoring and developing teams providing constructive feedback and fostering continuous improvement.
- Experience in strategic planning aligning team efforts with broader business objectives for long-term success.
- Excellent communication skills with a focus on listening clarity and collaboration.
- Excellent knowledge of major operating systems - Windows macOS & Linux.
- Familiar with the OSI model & experience troubleshooting Network stack - VLAN NAT TCP/IP DNS DHCP HTTP/HTTPS using CLI commands (ping ipconfig Nmap traceroute etc).
- Understanding of Encryption - SSL/TLS Types of Certificates Encryption Keys.
- Basic Windows Administration including Active Directory & Group policies.
- Hands-on experience with Patch Management Application & System performance troubleshooting.
- Basic system log analysis beyond Event Viewer (e.g. /var/log/ application logs).
- Ability to read/write SQL queries.
- Experience with Antivirus Antimalware Defender EDR MDR tools and applications.
- Familiar with Windows firewall concepts including rule configuration.
- Technical Background is highly recommended.
Preferred:
- Industry-accepted certifications or equivalent work experience in one or more of the following areas:
- CompTIA A
- CompTIA Network
- CompTIA Server
- CompTIA Security
- MCP MCTS or MCIT
- CCNA
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
