Benefits Healthcare Services Implementation Specialist (SMB)

Mason, OH - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits / Healthcare Services - Client Implementation Specialist (SMB)

Duration: 3 months with possible extension

Location: Mason OH 45040 (Hybrid In-office Tuesday Wednesday and Thursday)

Pay Rate: $25.00/hr. W2 All Inclusive

Work Schedule: Monday Friday Full-Time 8:00 AM 4:30 PM (30-minute lunch)

Remote Requirement: Must have adequate WFH space 2nd monitor and follow all remote protocols

JOB OVERVIEW

Client is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management written communication and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.
This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized project-driven role beyond traditional support functions.

KEY RESPONSIBILITIES

Lead and coordinate SMB client implementations from kick-off through completion ensuring key milestones are met on time
Serve as the primary point of contact for clients and brokers during the implementation process
Act as a liaison between clients and internal departments (Sales Operations etc.) to gather requirements and ensure accurate system setup
Track project status and report progress issues and risks to the Implementation Manager
Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs
Document client requirements clearly and manage updates within project tracking tools (e.g. SAP Smartsheet)
Ensure all clients standards and compliance procedures are followed throughout the implementation lifecycle
Complete seamless transitions to account service teams upon implementation completion
Collaborate with cross-functional teams to continuously improve the client onboarding process

Basic Qualifications

Bachelors degree or equivalent work experience
2 years of experience in client operations customer support or client implementations
Exceptional written and verbal communication skills
Ability to manage multiple projects in a high-volume fast-paced environment
Proficiency in Microsoft Office (especially Excel Word Outlook)
Experience with SAP or other CRM / project tracking platforms preferred
Strong organizational and problem-solving skills with a keen attention to detail
Medium Advanced expertise with Microsoft Excel
Familiar with cloud-based applications (e.g. OneDrive)
Ability to multi-task perform data entry and work across multiple systems
Ability to learn new processes quickly work autonomously and adapt in a high-paced environment

Benefits / Healthcare Services - Client Implementation Specialist (SMB) Duration: 3 months with possible extension Location: Mason OH 45040 (Hybrid In-office Tuesday Wednesday and Thursday) Pay Rate: $25.00/hr. W2 All Inclusive Work Schedule: Monday Friday Full-Time 8:00 AM 4:30 ...