ESC Specialist, Leave Management

Please confirm or provide an accurate job description (you have the ability to edit) and answer the following questions:1. What are the top 3 skills required
and Leave proficient to prioritize and manage multiple tasks 3. Ability to communicate complex information to a variety of audiences. 2. Are you available to hire interview and/or start a worker in the next 5 days (LI HI Driving) yes or 15 days (Admin Professional IT)3. Do you have any PTO or days off in the next 5 -15 days 12/19-12/28The Leave Management Specialist is responsible for administering the leave and absence programs for all Genuine Parts Company employees from leave initiation through closure including all appropriate communications and transactional updates related to the employees HR record. This role will be responsible for providing consistent quality care in a high-volume service center environment. Primary Duties/Responsibilities: Provide information regarding Leave of Absence policies guidelines and legislation. Receive and process all Leave requests. Assess adjudicate track and monitor all Leave claims .Complete and ensure accurate documentation for all Leave activities. Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)Authorize return to work using physician documentation departmental ability to comply with restrictions and knowledge of the physical requirements of the existing job or alternate job .Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements. Log all interactions in the case management system and/or leave management system. Abide by documented standardized best-practice processes when handling inquiries transactions and requests. Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries transactions and requests. Ensure employee privacy including confidentiality and protection of sensitive employee reports or information. Display dependability by being punctual and achieving an appropriate level of attendance. Attend and participate in on-going training to support the ever changing environment. Demonstrate an ability to learn and actively seek out knowledge in a self-guided keyword driven and document heavy knowledgebaseQualifications:3-5 years experience in leave management and/or employee benefits3-5 years prior relevant experience in a call center or service center environment Superior Customer Service skillsExcellent oral and written communication skillsExposure to HR and/or case management technologies (e.g. portal technology case management human capital management etc.)Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalationExperience with HR administration and general exposure / knowledge of various HR functions (e.g. policy compensation employee relations benefits performance management etc.) Detail oriented and able to multi-taskProficient computer skills (Microsoft Word Microsoft Excel) Dependable and willingness to learn Team player with a positive attitude