Client Implementation Associate
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Job Location:
Westminster, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Help us help keep people safeand businesses working as one ofBuilt In Colorados Best Places to Workfor six years in a rowKPAis made up of talented individuals working together for the greater here to help our clients buildsafe thriving organizations and were looking for people with a common goal to help us do it.
Position Description:
The Client Implementation Associate is responsible for managing all aspects of new customer Implementations on KPA EHS including initial site setup project planning with the customer and training of the customer administration and supervisory addition to their primary duties the Implementation Associate will also work with KPAs whole Client Success team to ensure strong customer relations and increased customer satisfaction throughout the entire customer life-cycle.
Responsibilities:
- Perform setup and configuration of KPA EHS client sites from a technical and operational perspective
- Project managing the delivery of clients into onboarding production
- Working with customers to understand their requirements in products and services
- Identify and determine any implementation risks that exist and a path to solution
- Provide configuration and integration guidance to new clients as part of training and onboarding
- Creatively resolve implementation issues and customer problems using existing platform functionality
- Build rapport and trust with clients to ensure an exceptional onboarding experience
- Influence decision makers to clear project issues and roadblocks
- Educate client administrators on how to setup and use KPA EHS to best fulfill the client needs
- Drive completion of projects based on established timelines
- Assist Product and Content teams with troubleshooting and feedback to larger systematic issues
- Assist other members of the Client Success team when necessary to further KPAs strategic goals
- Ensure a smooth hand off to clients after a successful implementation
Knowledge Experience Requirements
- Minimum of 2 years in a client-facing role
- Bachelors Degree or equivalent experience required
- Basic understanding of Microsoft Office Suite including MSWord PowerPoint Excel and Outlook
- Experience with Salesforce a plus
Success Criteria
- Ability to manage accounts independently and efficiently within the parameters and guidelines of the Client Success Processes and Procedures
- Ability to work with and train clients and teammates in remote locations on the telephone and/or using online tools
- Extremely dynamic personality with an effective style of communication
- Ability to prosper and self-motivate in a fast-paced self-directed entrepreneurial environment
- Ability to work both independently and in a team environment
- Excellent organization and time management skills
- Ability to manage workload through a CRM; Salesforce experience a plus
- Demonstrates KPAs core values; Integrity Helpfulness Excellence Agility Respectfulness and Teamwork
- Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional credible manner
Compensation
- Annual Base Salary Range of 55-65k
- Annual Bonus Opportunity of 7.5%
Dont meet every job requirement At KPA we are dedicated to building a diverse inclusive and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If youre excited about the role but your past experience doesnt align perfectly with every qualification we still encourage you to apply! You might just be the right candidate for this or other roles.
About KPA
Founded in 1986KPAis a leading provider of Environment Health & Safety (EHS) and Workforce Compliance software and consulting services. KPA solutions help clients identify remedy and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPAssoftware consulting services and award-winning training content helps organizations minimize risk so they can focus on whats importanttheir core business.
We are passionate about what we do how we do and why we do it. Our culture is driven by the KPA core values Integrity Helpful Excellence Agile Respectful and Teamwork. Success will be determined by the capabilities energy and character of the people we bring into our organization and the performance they achieve.
KPA with headquarters in Colorado and teammates throughout the United Sates is recognized as one of Colorados Best Places to Work to Work by Built In Colorado for 2025 making the list six years running.
KPA is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to race religion religious dress/grooming color ethnicity sex (including sex stereotyping) sexual orientation gender identity or gender expression national origin ancestry citizenship status creed uniform service member status military or veteran status marital status pregnancy breast-feeding and/or pregnancy-related conditions age protected medical condition leave status physical or mental disability genetic characteristics or any other legally-protected status in accordance with the requirements of all federal state and local compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability you may contact us at emailprotected.
Required Experience:
IC
Key Skills
- Academics
- Apache Tomcat
- Dcom
- Fabrication
- Banking & Finance
- Filing
About Company
Improve safety and stay compliant. Learn why 10,000 companies trust KPA EHS Software and consulting to keep their companies safe.
