Client Data Management Officer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As a Client Data Management Officer you will play a key role in supporting the client data management team in handling client data processing requests and assisting with the day-to-day operations related to client data. Your tasks will focus on data entry payment reconciliation support documentation and ensuring data accuracy for reporting purposes.
Key Responsibilities
Data Entry and Tool Management
Enter clean and update client data in relevant systems to ensure accurate records and maintain databases with payment details.
Process and verify client data requests or updates from Field Officers and Managers ensuring timely and accurate data management.
Issue resolution relating to FO tablet configuration and digital tools.
Payment Reconciliation
Verify and validate client payment data to support the payment reconciliation process and ensure data accuracy.
Prepare reconciliation reports flag discrepancies and collaborate with the finance team to resolve any issues.
Customer Service Support
Collaborate with the Customer Engagement (CE) team to ensure accurate reporting of client data and resolve client issues.
Ensure timely responses to customer inquiries related to data management.
Documentation
Maintain organized records of client communications and transactions.
Support in reviewing and archiving relevant client documents.
Collaboration with Other Teams:
Work closely with cross-functional teams such as Audit Operations and Finance to ensure smooth data flows and adherence to operational standards.
Participate in team meetings providing updates on data-related tasks as needed.
Training and Capacity Building:
Train team members or casuals on best practices in data management and usage.
Conduct training sessions for Field Officers and Field Managers to build capacity in using data tools and systems.
Requirements
Across all roles these are the general qualifications we look for. For this role specifically you will have:
Skills and Qualifications
A diploma or degree (HND/.) in Statistics Data Management Information Technology Business Administration or a related field.
Proven experience in data entry data management or a similar role
Proactive in identifying data discrepancies and working to resolve them.
Ability to handle and process data with accuracy and care.
Strong written and verbal communication skills.
Ability to provide a high level of service to both internal and external stakeholders.
Proficiency in MS Excel Google Sheets and experience using data management tools and survey tools (ODK) is an advantage.
Willingness to collaborate with other teams and contribute to the overall objectives.
Must be a resident in Minna Niger State.
Overall Expectations:
The Client Data Management Officer is expected to uphold the highest standards of data integrity and customer service contributing to the smooth operation of client data processing and assisting in the resolution of any data-related issues.
Compensation
In line with the job level.
One Acre Fund provides employees with a percentage of their basic salaries for housing allowance and child support.
Retirement savings: OAF contributes 10% and you contribute 8% of your basic salary to your retirement savings account.
One Acre Fund also provides monthly reimbursements to cover work-related expenses including transportation and airtime.
Relocation support is not available for this position.
Women are strongly encouraged to apply.
Company Industry
IT Services and IT Consulting
Key Skills
- Databases
- Inventory Control
- Law Enforcement
- Warehouse Experience
- Computer Literacy
- Business requirements
- Sharepoint
- Training & Development
- Property Management
- Public Speaking
- Supervising Experience
- Stocking
