Mobile Service Advisor

Birmingham - UK

Monthly Salary: £ 29500 - 34500

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Service Advisor - Mobile Division

Location: Erdington

Salary: Between Bonus (Depending Upon Experience

Role is full time and permanent. Hybrid Working. 45 hours a week Monday to Friday and Saturdays on a rota basis.

Our client is an independent dealer group which operates a network of 61 dealership sites in the UK and channel islands. Our client are now looking for a Mobile Service Advisor for their Midlands division.

Job Purpose:

Reporting into the Mobile Service Workshop Controller you will be responsible for driving the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction and communication with the Mobile Vehicle Team.

You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with the customer base thereby maintaining customer satisfaction. So if you think you can make a difference and motivate other team members to achieve their business goals then this could be the role for you.

Key Responsibilities and Accountabilities:

Drive the standard in customer care with the diverse customer base
Rapport building between customer internal and external.
Following the customer journey process on all occasions
Go beyond process in delivering exceptional customer service.
Deliver effective value-added sales solutions to customers to ethically promote the wide range of products and services.
Flexibility to the needs of business and customer.
Daily processes in customer updates Wip Debtors communicating with technicians and ensure all jobs are attended and clocked.
Been able to work remotely and a suitable place at home to work.

Requirements

Essential Skills and Experience:

IT literate and familiar with web-based process and stock management systems.
Evidence of previous service department experience.
Administrative experience.
Able to handle sensitive and confidential information.
Excellent communication and customer service skills with experience handling complaints.
Evidence of customer facing administrative experience.
Experience in a customer service environment.
Evidence of Right to work in the UK
Able to work to deadlines.
Full driving licence held for a minimum of 6 months with fewer than 9 penalty points.
Experience in a selling environment
Experience using Kerridge

Benefits

Benefits:

Performance Related Bonus
33 days annual leave (including bank holidays) in addition to an annual leave
purchase & sale scheme
Pension Scheme & Life Assurance
Discount on Service Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Access to Perks at Work discount website

Required Skills:

The ideal candidate will: Possess a proven track record of consistently achieving sales targets in car sales or a financial services related environment Be tenacious enthusiastic and take personal responsibility for team achievement. Be a highly motivated individual with a strong work ethic A team player with a keen interest in people A strong desire to succeed. Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction. Be focussed on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever Hold a valid UK driving licence

Job Title: Service Advisor - Mobile Division Location: ErdingtonSalary: Between Bonus (Depending Upon ExperienceRole is full time and permanent. Hybrid Working. 45 hours a week Monday to Friday and Saturdays on a rota basis.Our client is an independent dealer group which operates a network of 61 ...