Service Advisor

TH Consultants Recruitment Specialists Ltd

Job Location:

Hampshire - UK

Monthly Salary: £ 30000 - 30000

Experience Required: 1-3years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

We have a rare opportunity for an experienced Service Advisor to join the Aftersales team at our our clients well established dealership in Basingstoke.

Service Advisors are highly valued members of the Aftersales department acting as the vital link between customers and the workshop. This role is about more than booking vehicles in and outit is about understanding customer expectations anticipating future needs and building long-term trusted relationships.

Requirements

Deliver a knowledgeable courteous responsive and efficient service that reflects the Volkswagen brand values

Manage all service-related enquiries via telephone email and face-to-face interactions

Meet and greet customers accurately qualify work and identify additional customer needs at vehicle drop-off

Ensure customer expectations are clearly identified and successfully managed throughout the service journey including follow-up

Accurately book work into the workshop ensuring all relevant information is captured and communicated to the wider Aftersales team

Maintain proactive customer communication during repairs providing timely progress updates and gaining authorisation for additional work

Maximise workshop utilisation through outbound activity such as MOT and service reminder calls

Maintain up-to-date knowledge of Volkswagen retention products and services upselling where appropriate

Discuss and upsell additional work transparently and ethically

Conduct clear and professional vehicle handovers fully explaining completed repairs and invoices

Carry out external vehicle inspections prior to handover where required

Identify opportunities to improve customer service feedback and share insights with the management team

Working Hours

Monday to Friday: 8:00am 6:00pm (1-hour lunch)
Saturday: 8:00am 1:00pm on a rota basis (currently 1 in 4)

Candidate Requirements

Proven experience delivering high levels of customer satisfaction in a busy fast-paced environment
Motor trade experience is desirable but not essential
Confident people-focused professional with the ability to build long-term customer relationships
Excellent communication skills with the ability to explain technical or complex information clearly and concisely
Strong organisational and prioritisation skills balancing customer needs with workshop capacity
Customer-focused problem solver with a positive solution-led mindset
Ability to work within defined processes and guidelines with strong administrative accuracy
Flexible team player who can use initiative to support the Aftersales team during peak periods
Results-driven resilient and open to feedback

Benefits

OTE 36000 per annum comprising a competitive basic salary plus performance-related bonuses

Volkswagen Service Advisor Accreditation Programme

22 days annual leave plus bank holidays

Pension scheme

Car benefit solution scheme

Staff discount on vehicle servicing

Excellent long-term career progression opportunities

Required Skills:

service advisor aftersales customer service

We have a rare opportunity for an experienced Service Advisor to join the Aftersales team at our our clients well established dealership in Basingstoke.Service Advisors are highly valued members of the Aftersales department acting as the vital link between customers and the workshop. This role is ab...