Support Professional, Financial Aid One Stop Specialist

The One Stop Specialist - Financial Aid Support Professional is responsible for the day-to-day customer service functions of the RJF Hall Student Services area. This is a high traffic first line of contact for numerous services on campus. This includes assisting prospective new and current students in all aspects of the enrollment and financial aid processes. This position takes the lead with various financial aid functions and works with other departments to provide excellent customer service to all students parents staff and faculty of the college. This person serves as the resident expert on financial aid processes. Other responsibilities will include working with the Executive Director of Financial Aid to ensure quality and responsive services through various forms of communication and assisting with admissions addition this position will assist in the supervision of student employees.

Requisition ID: 1023
Position Number:
Employee Group: APSS Bargaining Agreement
Schedule: 40 hours/52 weeks Monday through Friday 8:00 AM - 5:00 PM
Compensation: Level A $20.23 per hour
Benefits: Full-time
Reports to: Associate Director of Financial Aid Student Engagement and Eligibility
Posting Opens: 12/04/2025
Posting Closes: 12/18/2025

ESSENTIAL JOB FUNCTIONS

• Foster a friendly supportive and welcoming environment for students parents faculty and staff.
• Serve as the first line of contact in a busy call one-stop office environment handling high volumes of in person phone and electronic communication daily.
• Assist students in the use of technology to obtain information and submit applications including but not limited to the Online Center FSA ID FAFSA on the Web online student loan application process the tuition payment plan and the GRCC Foundation online scholarship application.
• Provide accurate and detailed information to students and parents regarding financial aid and student support services.
• Support students and families by interpreting financial aid awards explaining account transactions and payment plan options and ensuring access to the resources necessary to achieve their educational goals.
• Take a lead role in de-escalating and resolving student concerns with empathy and problem-solving when it is appropriate to escalate complex issues to other staff or departments.
• Serve as the lead for triaging prioritizing and organizing financial aid operations in the RJF Hall Student Services area. Act as the first point of contact for submitting Behavioral Intervention Team (BIT) reports and contacting appropriate campus authorities when student concerns arise.
• Refer students and parents to appropriate staff or departments for specialized support as needed.
• Support student employees in coordination with the Associate Director of Financial Aid Student Engagement and Eligibility ensuring consistent guidance and assistance when additional support is needed.
• Support students and families through all phases of the financial aid application and verification process while maintaining accuracy and compliance with institutional and federal standards.
• Accurately image and link financial aid documentation into Perceptive Content and Student Forms system.
• Required to attend regularly professional development and training pertaining to financial aid and other higher education updates.
• Assist in creating reviewing and revising all financial aid communications and
• promotional/informational materials.
• This position serves as the initial point of contact for a high volume of telephone and electronic communications providing prompt accurate and courteous service.
• Coordinate all incoming and outgoing office mail service.
• Handle and maintain highly confidential information such as bio demographic information social security numbers grades family situations and income information appropriately and in compliance with FERPA HEA institutional and other regulatory data security protocols.
• Participate and assist with enrollment events such as Block Party Fall/Spring open houses Ready Set Enroll Orientation and other such events outside of normal working hours.
• Maintain consistent and reliable attendance during normal scheduled hours. Being present is essential for serving students performing the essential functions of this position and ensuring student needs are met daily with continuous office coverage.
• Perform other duties as assigned

JOB SPECIFICATIONS
Education

• Associates degree required or comparable combination of relevant education and experience
• Fluency in Spanish preferred

Experience

• Minimum of three (3) years of experience in a customer service position required preferably in higher education
• Experience working with the administration of federal student financial aid programs and admissions preferred
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Skills

• Responsibility
• Teamwork
• Adaptability
• Listening
• Achievement
• Information Skills

Mental Demands

• Display patience diplomacy and excellent public relations skills; project professional image.
• Ability to serve students of diverse backgrounds educational levels and linguistic abilities.
• Must be efficient and possess good organization problem solving decision making and complaint resolution skills.
• Must use good independent judgment in handling sensitive or difficult situations.
• Must maintain highest level of confidentiality

Physical Demands

• Ability to lift and move up to 25 pounds
• Ability to sit for extended periods of time

Working Conditions

• Able to work indoors in an office setting with extended computer usage daily.
• Ability to work evenings and weekends as needed
• Ability to handle frequent interruptions.
• Travel to offsite locations may be required
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

BENEFITS

• Health Coverage: Six health insurance plan options including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options including a state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age race color religion marital status sex/gender pregnancy sexual orientation gender identity gender expression height weight national origin disability political affiliation familial status veteran status or genetics in all programs activities services employment and advancement including admissions to access to treatment in or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs activities services and employment including recruitment selection retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel 143 Bostwick Avenue NE Grand Rapids MI 49503-3295.