IT Support Engineer (Part-time)

Job Role:IT Support Engineer(Part-time)- 8AM to 11AM EST

Loc:NY/ NJ/ CT/ MA (Remote)
Frequency:8AM to 11AM EST (15 hrs / week)

Job Summary:

IT Support Engineer who can maintain troubleshoot and Support Client systems (PC Printers Servers any Cloud system Router Firewall Switch WIFI) as well as implement network and system installation plans based on the specifications.

• Maintenance Work
• Helpdesk work
• Design & Deployment work
• Network LAN Server M365 Intune

General work:
The following task shall be performed;

• Attend requisite internal meetings.
• Attend requisite external (customer vendor) meetings.
• Report daily weekly monthly and in a timely manner projects and operations to the supervisor.
• Collaborate with the team and others.
• In order to accomplish assigned tasks improve skill and performance.
• Create and update System Document Operation Manual Knowledge Base Trouble History etc.

Maintenance work (Tier2):
For the system issue/problem which Client shall manage the following action shall be taken as a Tier2 according to the SLA;

• Pay attention to the customer inquiries and/or system alarm.
• Respond to customer inquiries via e-mail/phone and solve their issues/problems.
• Collaborate with the vendor for solving the system issue/problem if needed.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
• Propose and/or improve the system in order to reduce the customers issue/problem.
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
• Document the outage/system problem report.
• Create PC servers network setup manual Troubleshooting report
• Create manage and respond to support cases submitted by customers partners
• Perform daily system monitoring verifying the integrity of all hardware and server resources
• Provides advanced level technical support with the Microsoft suite of products (Windows 10/11 Office2016/2019/2021 M365 etc.)

Kitting work:

• For the PC kitting project the following task shall be performed and completed;
• Create the PC label and ship out the PCs.
• Perform the kitting work according to the kitting procedure and record the kitting work log.
• Create the manual for the customer.
• Create or update documentation such as Inventory Sheet Kitting Procedure Check sheet Admin/User Manual Label etc.

Help Desk work (Tier1):

• For the inquiry/issue/problem from our customer the following action shall be taken as a Tier1 according to the SLA;
• Pay attention to the customer inquiries and/or system alarm/monitoring.
• Respond to customer inquiries via e-mail/phone and solve their issues/problems.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
• Create a ticket on the ticket system and track them from the beginning to the end and close the case.
• Work on the client site on an as-needed basis.

Required Skills:

• The client likes a candidate with a Bachelors Degree.
• A candidate must have Helpdesk/Desktop (PC side of) experience on top of Network (LAN) knowledge.
• TCP/IP DNS and other server related questions such as virtualization and RAID.
• basic questions regarding Network/Server Architecture.
• Network LAN Server M365 Intune
• 3 Years Work experience as IT Support Engineer.
• 3 Years of AD admin WVD O365 Security
• Communication skills with customers vendor/carrier and company staff.
• Documentation skills.
• Microsoft office products (Word Excel etc.) skills.

Preferred Skills:

• CNA/CCNP/Network (Preferred)
• MCSA/MCSE (Preferred)