Consultant Workday HCM Techno-Functional– AMS Support

Ready to build the future with AI
At Genpact wedontjust keep up with technologywe set the pace. AI and digital innovation are redefining industries andwereleading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of howwerescaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deployingcutting-edgeAI solutions and want to push the boundaries ofwhatspossible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence andcutting-edgesolutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the roleof Consultant Workday HCM Techno-Functional AMS Support
The Workday HCM Techno-Functional Consultant supports and maintains the Workday HCM system across different geographies(US Mexico Canada India) combining functional and technical expertise. The role focuses on resolving issues managing small enhancements and ensuring smooth operations post go-live.
Key Responsibilities
1. Incident Problem & Change Management
Handle daily AMS tickets and resolve user-reported HCM issues.
Identify recurring problems and work with leads to implement permanent fixes.
Support change requests configuration updates and testing.
Ensure timely resolution per SLA and proper documentation of solutions.
2. Functional Configuration Support
Maintain and update configuration in Core HCM Absence Time Benefits and Compensation.
Review change requests for impact and alignment with HR processes.
Support testing during releases and configuration updates.
Maintain configuration logs and knowledge base.
3. Technical & Integration Support
Create or update EIBs for data loads and mass changes.
Monitor integrations and resolve simple payload or mapping issues.
Coordinate with the integration team for complex issues.
Validate data in sandbox and production tenants after refreshes.
4. Reporting & Analytics
Develop and maintain simple and advanced Workday reports.
Support validation and reconciliation of HR and payroll data.
Ensure scheduled reports run accurately post-refresh.
5. Release & Continuous Improvement
Review new features from Workday releases and assess business impact.
Participate in regression testing and feature adoption discussions.
Suggest automation or optimization opportunities within AMS scope.
6. Governance & Collaboration
Work closely with HR IT and AMS teams to manage priorities.
Participate in daily stand-ups and weekly governance meetings.
Maintain functional documentation KT materials and AMS dashboards.
Support compliance checks audits and data integrity reviews.
Domain Expertise
Strong understanding of HR processes viz hire-to-retire absences recruitment compensation time and benefits payroll
Experience in multi-country configurations (US Mexico India).
Knowledge on downstream HR system dependencies.
Technical Skills
Experience in Workday EIB Core Connectors Report Writer.
Familiar with Workday Security and change control.

Qualifications we seek in you!

Minimum Qualifications:
Bachelors in HR IT or related field.
Workday HCM certification required (Core HCM Payroll Absence Time tracking Advanced Compensation Benefits ).
Strong Workday experience in AMS or post-go-live support.

Preferred Qualifications:
Strong communication analytical and coordination skills.
Experience supporting global or multi-entity organizations across multiple legal entities.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process jobapplicationsand applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga starter kit paying to apply orpurchasingequipment or training.