Salesforce L2 Support Engineer
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide Level 2 support for Salesforce applications across modules (Sales Cloud Service Cloud Experience Cloud or other Salesforce products).
- Troubleshoot and resolve user-reported issues system errors and configuration-related problems.
- Perform root cause analysis (RCA) and provide permanent fixes where possible.
- Handle tickets via ServiceNow/JIRA/other ITSM tools and ensure SLA compliance.
- Support user access profiles roles permission sets sharing rules and security settings.
- Assist with minor enhancements configuration changes and data fixes.
- Work with Salesforce Admins and Developers (L3) for complex issues and deployments.
- Support data management tasks such as imports exports validation and cleanup.
- Create and maintain support for documentation SOPs and knowledge base articles.
- Participate in UAT regression testing and production validation.
- Coordinate with business stakeholders and provide functional guidance when needed.
- Strong hands-on experience in Salesforce L2 application support
- Good understanding of Salesforce data model standard objects and relationships
- Experience with:
- Profiles Roles Permission Sets
- Workflow Rules / Flow / Validation Rules
- Page Layouts Record Types
- Ability to debug issues using Debug Logs
- Exposure to Apex SOQL and basic Lightning concepts (debugging level knowledge is sufficient)
- Experience working in production support environments
- Familiarity with ITIL / incident & problem management processes
Required Skills:
Position: Salesforce L2 Support Engineer Location: Bangalore/Chennai - Onsite Engagement Type: Full Time Shift Timing: Regular About the role: We are looking for a Salesforce L2 Support Engineer to provide advanced application support across Salesforce modules. The role involves incident resolution root cause analysis minor enhancements and close collaboration with L3 teams admins and business users to ensure smooth Salesforce operations. Key Responsibilities: Provide Level 2 support for Salesforce applications across modules (Sales Cloud Service Cloud Experience Cloud or other Salesforce products). Troubleshoot and resolve user-reported issues system errors and configuration-related problems. Perform root cause analysis (RCA) and provide permanent fixes where possible. Handle tickets via ServiceNow/JIRA/other ITSM tools and ensure SLA compliance. Support user access profiles roles permission sets sharing rules and security settings. Assist with minor enhancements configuration changes and data fixes. Work with Salesforce Admins and Developers (L3) for complex issues and deployments. Support data management tasks such as imports exports validation and cleanup. Create and maintain support for documentation SOPs and knowledge base articles. Participate in UAT regression testing and production validation. Coordinate with business stakeholders and provide functional guidance when needed. Required Skills: Strong hands-on experience in Salesforce L2 application support Good understanding of Salesforce data model standard objects and relationships Experience with: Profiles Roles Permission Sets Workflow Rules / Flow / Validation Rules Page Layouts Record Types Ability to debug issues using Debug Logs Exposure to Apex SOQL and basic Lightning concepts (debugging level knowledge is sufficient) Experience working in production support environments Familiarity with ITIL / incident & problem management processes
Required Education:
Any Degree
Company Industry
IT Services and IT Consulting
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
