Service Lead Technical Specialist
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Job Location:
Maidenhead - UK
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Field Technical Specialist plays a pivotal role within the OOH Operations team reporting to the OOH Operations Manager UK&I. This is a field-based role strengthening JDEs technical capability across the UK&I machine park. The role provides advanced technical support works closely with third-party service partners and drives improvement through preventative maintenance and technical trials. It requires hands-on expertise collaboration and strong problem-solving skills. Ultimately the Field Technical Specialist ensures service excellence and technical resilience across JDEs machine network.
- Provide guidance coaching and on-site assistance to third-party engineers to ensure service quality and adherence to JDE standards.
- Act as the escalation point for complex technical issues ensuring swift resolution and root cause analysis.
- Lead and support preventative maintenance initiatives including audits compliance and proactive care strategies.
- Deliver technical support for customer events product trials and new equipment testing.
- Contribute to the design and implementation of new technical processes driving efficiency and customer satisfaction.
- Document and communicate best practices technical learnings and process improvements across the network.
- This is a field based role covering the UK&I.
Requires travel to Maidenhead three days per week for the first six months for training and onboarding. After the initial period travel to Maidenhead is required one day per week and additionally whenever business needs dictate.
Qualifications :
Working at JDE Peets is hands-on giving you an opportunity to leave your mark. We are a fast-paced company on a mission. Our focus demands high-energy people who think fast and act quickly. If you have the courage and confidence to venture into new cultures & territories and youre brimming with an entrepreneurial spirit and a drive to succeed youll fit right in at JDE Peets.
For this role as a Field Technical Specialist were looking for someone who has the following skills and experience:
- Proven technical expertise in machine service maintenance or engineering roles (Out of Home Coffee Industry preferred).
- Experience working with or supporting third-party service providers.
- Strong diagnostic and problem-solving skills for complex technical issues.
- Background in preventative maintenance programs and process optimisation.
- Excellent communication skills with the ability to collaborate across functions.
- Flexible and adaptable to varied field challenges and business needs.
Additional Information :
Your application at JDE Peets
If you are interested in this career opportunity at JDE Peets apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peets would be an online assessment followed by interviews. A pre-employment check can be part of the recruitment process.
Our DE&I Statement
At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law.
Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
#unleashyourpossibility #acupofamazing #LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
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About Company
JDE Peets is the world's leading pure-play coffee and tea company, serving approximately 4,100 cups of coffee or tea per second. JDE Peet's unleashes the possibilities of coffee and tea in more than 100 markets with a portfolio of over 50 brands including LOR, Peets, Jacobs, Senseo ... View more
