General Manager- Operations
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Designation: Head of Delivery
Department: Insurance Business Services (Business Process Outsourcing Division)
Location: Chennai India
Key relationships: Operations team Customer IT delivery Team Development team Infra teams
Role Description:
Functional responsibility will cover service delivery both onshore and offshore.
Initially taking on management of Offshore operational resources in Chennai and Lucknow
Responsible for improving Turnaround time Active time Customer Satisfaction
Increasing and driving more work offshore
Implementing RPA and other automation
Working with IT to deliver customer innovation eg new Digital processes for our clients
Supporting new sales opportunities to deliver refined and new service offerings for our existing and new clients
Skillsets required
15 years operational management experience
Track record for delivering end to end process improvements and transformation including offshoring of complex processes
First-hand experience of RPA and driving Lean change a strong advantage
Onshore / offshore operating structure including responsibility for managing significant teams based outside India (preferably UK or US)
Complex process background preferably including Insurance process . Not necessarily in life & pensions sector but familiarity with financial services highly desirable.
Ability to work in matrix / dotted line structure
Strong communication and influencing skills very important because of number of UK-based direct reports
Personal flexibility and willingness to travel at short notice
Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients
Responsible for up to 300 people
Reporting to the COO
Designation: Head of Delivery
Department: Insurance Business Services (Business Process Outsourcing Division)
Location: Chennai India
Key relationships: Operations team Customer IT delivery Team Development team Infra teams
Role Description:
Functional responsibility will cover service delivery both onshore and offshore.
Initially taking on management of Offshore operational resources in Chennai and Lucknow
Responsible for improving Turnaround time Active time Customer Satisfaction
Increasing and driving more work offshore
Implementing RPA and other automation
Working with IT to deliver customer innovation eg new Digital processes for our clients
Supporting new sales opportunities to deliver refined and new service offerings for our existing and new clients
Skillsets required
15 years operational management experience
Track record for delivering end to end process improvements and transformation including offshoring of complex processes
First-hand experience of RPA and driving Lean change a strong advantage
Onshore / offshore operating structure including responsibility for managing significant teams based outside India (preferably UK or US)
Complex process background preferably including Insurance process . Not necessarily in life & pensions sector but familiarity with financial services highly desirable.
Ability to work in matrix / dotted line structure
Strong communication and influencing skills very important because of number of UK-based direct reports
Personal flexibility and willingness to travel at short notice
Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients
Responsible for up to 300 people
Reporting to the COO
Required Experience:
Director
Key Skills
- Business
- Inventory Control
- Franchise
- Information Technology Sales
- HR Marketing
About Company
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong cult ... View more
