Operational and Performance Support Mgr

Job Description

Benefits:

• Competitive Salary

• Bonus based on agreed targets

• Company Vehicle

• 22 days annual leave

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Using business intelligence tools to identify performance opportunities and working with Ops management on continuous improvement across our profitability metrics.

• Preparing our network with a pre defined Health and Safety template to ensure optimum performance in Group H&S audit visits to stations.

• Preparation and hosting of weekly network Branch Operations Standards call reviewing weekly performance and progress toward goals.

• Meeting with Regional Managers to outline network progress on Key Performance Indicators (KPIs).

• Conducting quarterly branch standards audits with the audit team involving physical visits to branches.

• Creating and delivering audit results and feedback to Station Managers.

• Analyzing station performance results and progress with special attention to creating and executing improvement plans.

• Assisting in the automation of existing applicable manual reports in conjunction with the Business Analysis Manager.

• Maintaining and improving the network fuel submissions and pricing report.

• Leading month-end operation network submissions and reporting liaising with stations to efficiently complete all monthly tasks by the deadline and reporting on progress.

• Working with the Regional Management team on budget preparation across revenue and costs and maintaining these reports.

• Organizing and maintaining the weekly network forecasting and resource tool.

• Project involvement with the Operations Team on Group initiatives.

• Supporting new staff training ensuring successful enrolment and completion of the online training platform.

• Occasional branch staffing support when required.

• Ad hoc reporting as required by the Operations Director.

• Providing Agent affiliate support and training.

Skills Required:

• Excellent data and analytical skills (Experience in report creation and automation an advantage).

• Experience in Qliksense and Rentway an advantage

• Experience and certification in Lean Six Sigma process provement an advantage

• Ability to use Sales reporting tools and produce bespoke reports in Google Sheets and Slides.

• A working knowledge of Rentway & QlikView would be a distinct advantage.

• Experience in motivating engaging and leading people with no direct line management authority.

• Initiative drive and enthusiasm.

• Excellent communication skills.

• Good planning and organisational skills.

• Experience in leading or supporting key projects planning & implementing a business strategy.

• Strong operational skills and experience.

• Understanding of P&L management.

• Cross-functional department working and being part of a high-performing team.

• Ability to identify operational areas of opportunity and implement improvement plans.

Why choose Europcar

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions and everyone who is part of our team can make a contribution to and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG1

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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