Service Support Officer Hotel and Holiday Service

Ballinasloe - Ireland

Monthly Salary: € 33993 - 51931

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

We would like to invite applications for the following full-time Permanent role

Service Support Officer - Hotel and Holiday Service

Ballinasloe

The main purpose of this role is to support the development of the IWA Hotel Holiday Service in the West of Ireland. The role will include day to day administration for the service as well supporting front line staff to deliver quality services to guests in the service. The role will include providing mentoring and coaching to staff to support service users to achieve maximum independence and community integration using a person-centered approach. To provide day to day support to the Hotel/Holiday and Respite Manager in the development operation and expansion of person-centered holiday services in the West of Ireland in line with the IWA standards for Holiday Services. The person will work with the Hotel/Holiday and Respite Manager and staff team to deliver the IWA Holiday service to IWA guests. For success in the above post there are a number of key relationships which must be fostered and developed. Within IWA those will be association staff in particular the Hotel/Holiday and Respite Manager and those involved in the provision of the services as well as direct contact with IWA guests. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area hotel staff and other local stakeholders.

Main Duties and Responsibilities

Support the implementation of the Associations standards for Holiday Services as directed by the Hotel/Holiday and Respite Manager.

Support the Hotel/Holiday and Respite Manager in the development of IWA Holiday Services in Hotel locations in the West of Ireland.

Conduct IWA identification of requirements forms relevant risk assessments and medication support requirements with incoming guests to the holiday service.

Identify and develop opportunities in partnership with guests enabling them to increase their social participation while on holiday with IWA.

Support the Hotel/Holiday and Respite Manager in ongoing monitoring and evaluation of the operation of the services

Provide day to day support and supervision to the staff team operating within the service

Provide day to day support with personal care tasks to guests when they are attending IWA holiday services.

Accompany and support guests on day trips as required by Hotel/Holiday and Respite Manager and provide personal care for them while in attendance at services

Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWAs Safeguarding Policies and Procedures are adhered to.

Maintain working rotas and carry out day-to-day administrative duties associated with IWA Services ensuring accurate records are kept.

Mentor and support IWA staff to ensure the services meet the standards of the Association

Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the delivery of IWA Services.

Support and mentor all Holiday Support staff in their day to day duties

Avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community

Perform such other duties as may be assigned from time to time by the Hotel/Holiday and Respite Manager.

PERSON SPECIFICATION

Training Experience and Qualifications

Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential

At least a year of previous experience in the areas of training or facilitation is required

At least a year of previous experience in staff supervision

Knowledge and Skills

The ability to make operational decisions and possess good problem-solving skills is essential

Excellent computer and administration skills (Microsoft Office & Database Management) are essential

An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable

Strong time management and planning skills

Experience of working with people with disabilities is desirable

Leadership experience is desirable

Experience of Quality systems and maintenance of same an advantage

A full driving license

Behaviours

The ability to work as part of a team and on own initiative

Person centred approach

An ability to build strong relationships at all levels

Strong customer service focus

Be of good character

High level of confidentiality

Flexible Approach to work

Competencies

Communicating and Influencing

Innovation and Creativity

Planning and Organising

Quality and Customer Focus

Adaptability Drive and Resilience

Remuneration & Benefits

Salary between 33993 to 51931 DOE

Excellent working conditions

Training & Development opportunities

25 days annual leave

Employee Assistance Service

The closing date for applications is Friday 6th February 2026

IWA is committed to promoting maintaining and adding to our diverse and inclusive work environment and would encourage all qualified candidates to apply.

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.

INDHP

Required Experience:

Unclear Seniority

We would like to invite applications for the following full-time Permanent roleService Support Officer - Hotel and Holiday ServiceBallinasloeThe main purpose of this role is to support the development of the IWA Hotel Holiday Service in the West of Ireland. The role will include day to day administr...