At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Lead develop and motivate Cardiac Rhythm Management (CRM) service employees to deliver education and technical expertise in the hospital clinic and other care settings to physicians and allied health professionals. Lead and drive execution of CRM service strategy programs and key initiatives to efficiently optimize resources deliver customer value and deliver exceptional service. Partner with sales teams to achieve implant revenue inventory and expense goals for assigned geography.

RESPONSIBILITIES:

Manage CRM Service Team to deliver unsurpassed service technical expertise and support the achievement of implant and revenue goals.

Provide ongoing feedback and coaching to direct reports; provides regular performance reviews goal setting discussions development discussions and implements corrective actions where necessary.

Responsible forCRM Clinical Specialist recruiting and hiring. Continually work to maintain a strong diverse bench of Clinical Specialist talent for future hiring opportunities.

Lead team to implement CRM service strategy programs new technology solutions that impact service delivery and key initiatives.

Drive service optimization and efficiency and new service models.

Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.

Work with regional and district leadership to align resources based on business priorities and appropriate service demands.

Ensure efficient effective use of inventory expenses and assets and apply Customer Focused Quality Concepts.

MUST HAVE:

Bachelors Degree

5 years of successful healthcare experience (such as in a hospital clinic or medical device company

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

Medtronic experience in role that interacts with a Field organization

Knowledge of local cardiac customer base

Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups

Experience in sales marketing training healthcare technical services or related areas in the medical device industry

Training and experience with Lean Sigma principles

Demonstrated business acumen

Demonstrated leadership skills involving coaching and employee development Capable of critical/strategic thinking; ability to execute strategy

Working knowledge of Microsoft office applications

PHYSICAL REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.

Frequent required travel to customer clinics hospitals and offsite meetings. While performing the duties of this job the employee is regularly required to be independently mobile.

Continuous verbal and written or printed communications including through electronic devices (mobile phone and PC)

Occasional handling of equipment and supplies weighing up to 35 pounds and moving items from one surface to another at approximately the same level and from ground level to table height

Sitting standing and/or walking for up to eight plus hours per day

Environmental exposures include infectious disease radiation MRI and blood and bodily fluids

Ability to wear a 5-7lbs lead apron for extended periods of time

Frequently required to manipulate objects tools and controls

Frequent bending or stooping or balancing to manipulate cables and/or manage inventory

Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.