Customer Service Representative
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Job Location:
Youngsville, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Responsibilities:
- Providing excellent customer service by addressing customers inquiries and resolving complaints via phone email or in-person
- Handling customer orders processing returns and managing product exchanges
- Maintaining customer accounts and updating information in the database
- Collaborating with other team members to ensure customer satisfaction
- Identifying and escalating priority issues to the appropriate department
- Following up with customers to ensure their issues are resolved
Essential Qualifications:
- Excellent communication skills and ability to empathize with customers
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using customer service software and Microsoft Office applications
- High school diploma or equivalent
Desired Experience:
- Minimum 1 year of customer service experience
- Experience in a retail or e-commerce setting is preferred
Salary & Benefits:
The salary for this position ranges from $60000 to $80000 per year depending on experience and qualifications. Benefits include health insurance paid time off retirement plan and opportunities for career development.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
