Intermediate Operations Engineer

Collaborating with our Engineering Manager our Intermediate Operations Engineer will support and React NodeJS and microservices applications to ensure high availability and performance. The role includes monitoring Azure environments troubleshooting issues automating processes and improving system reliability while working closely with development teams and participating in release readiness and on-call support.

Position Responsibilities:

Provide Level 2 / Level 3 operational support React NodeJS JavaScript and Microservices-based applications ensuring high availability and performance.

Monitor and maintain Microsoft Azure clusters troubleshoot issues and optimize cloud resources.

Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance.

Perform root cause analysis and resolve incidents promptly to minimize downtime.

Develop and maintain SQL queries for data analysis and operational tasks.

Demonstrate a proactive approach to identifying problems create and enhance automation scripts to streamline processes and reduce manual effort.

Collaborate with development and infrastructure teams for smooth deployments and operational readiness.

Monitor production environment track important performance indicators and develop strategies to improve efficiency.

Maintain thereliability of system with accurate monitoring and alerts with well-defined service level objectives as per Application Criticality Framework.

Participate in system design consulting platform management and release readiness.

Facilitate technical incident investigations manage communication while triaging complex issues.

Mentor junior team members and promote standard processes in operational support.

Ability to use GitHub CoPilot / M365 CoPilot to enhance productivity and efficiency

Addresses area-level risks provides and implements mitigation plan.

Provide primary operational support for multiple large distributed software applications.

Work with business clientsand internal and external teams to debug or resolve application issues.

Flexible to provide rotational On-call support to resolve issues as required.

Required Qualifications:

Bachelors degree in Computer Science or other technical scientific field.

5 years experience in Operations Engineering or Technical Application Support.

Strong knowledge React NodeJS JavaScript and Microservices architecture.

Hands-on experience with Microsoft Azure services and cluster management for micro services hosted on AKS.

Proficiency in SQL and scripting languages (PowerShell Shell Python).

Familiarity with ITIL processes SNOW JIRA and ticketing workflows.

Experience with one or more of the following: Scheduling (CA CA WLA) SQL queries Stored procedure review and analysis Shell Scripting/ Power Shell/UNIX scripting Windows/ Batch Scripting Windows Task scheduler and Monitoring tools like New Relic Moogsoft and Azure Data Explorer (ADX)

Excellent problem-solving skills and proactive approach to system reliability.

Preferred Qualifications:

Previous success in technical engineering or application support as L2/L3.

Experience with CI/CD tools (Jenkins Azure DevOps) and release management.

Knowledge of containerization (Docker Kubernetes).

Experience with Z/OS Connect for mainframe-API integration; skilled in API management platforms (APIM) and API testing tools (Bruno Postman Insomnia) for REST/GraphQL validation.

Exposure to Agile methodologies and ITIL practices.

Experience in financial services or large-scale enterprise environments.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our ditributed team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.