Receptionist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Gen24 Flybiz offers comprehensive services for aspiring pilots airlines and training 2025 the Avion Flight Training Centre Mumbai - operated by Gen24 - will be opened.
At our facility pilots can train on state-of-the-art Full Flight Simulators (FFS) and Flight Navigation Procedures Trainer (FNPTII) devices. Currently our centre operates two Airbus A320neo Full Flight Simulators from Avion and an A320 FNPTII for APS MCC training built by Simnest. Over the coming years we will expand to six to eight Full Flight Simulators including additional Airbus A320s and Boeing 737 MAX devices providing comprehensive training solutions for airlines and individual pilots.
Tasks
The Receptionist is the first point of contact for visitors guests students or passengers. The role involves managing front desk operations providing exceptional customer service handling inquiries coordinating communication and ensuring a welcoming environment. The Receptionist represents the organisations brand and maintains a smooth day-to-day administrative workflow.
Front Desk & Customer Service
- Greet visitors guests and students professionally and courteously.
- Provide accurate information regarding services schedules programs and facilities.
- Maintain a clean organised and professional front desk area at all times.
- Manage visitor entry and maintain visitor logs.
Communication Management
- Answer screen and route incoming calls to appropriate departments.
- Handle email and in-person inquiries promptly.
- Provide basic troubleshooting assistance for common queries.
Administrative Support
- Schedule appointments meetings or sessions.
- Maintain front office records registers and documentation.
- Handle incoming/outgoing mail and courier services.
Operational Support
- Coordinate with Directors Office departments such as HR Operations or Guest Relations.
- Assist in managing conference rooms classrooms or briefing rooms.
- Guide crew members or trainees to briefing rooms.
- Share training slot updates or facility rules.
- Support simulator/training centre guest coordination.
Requirements
Education
- Minimum: Graduate in any discipline.
- Preferred: Diploma in Hospitality Aviation Management Front Office Operations or relevant field.
Experience
- 13 years of experience in front office/customer service roles.
- Experience in airline hospitality or academic environments is an advantage.
Technical Skills
- Proficiency in MS Office (Word Excel Outlook).
- Familiarity with front desk or CRM software (optional).
- Ability to operate standard office equipment.
Soft Skills
- Excellent verbal and written communication skills.
- Professional grooming and etiquette.
- Strong interpersonal and customer service orientation.
- Ability to multitask and prioritise.
- Problem-solving and conflict-handling abilities.
- Punctual reliable and well-organised.
Key Competencies
- Customer Focus
- Confidentiality & Professionalism
- Team Collaboration
- Time Management
- Adaptability across dynamic environments
Working Conditions
- Front-office based role.
- Requires extended periods of sitting/standing.
- Shift timings may apply depending on requirements.
Benefits
Become a part of Gen24
Working at Gen24 means having a challenging job in a successful and entrepreneurial environment where initiative and a high degree of freedom in acting are basic principles. Working together within and between teams is essential for our success. Likewise we cooperate closely with our partners and customers to achieve the best results. You will have significant influence and responsibility for the outcome of technically challenging projects.
Gen24 will create the conditions that enable you to truly grow as a (technical) specialist. We will do so by providing support training and opportunities to further develop your talents in a stimulating and inspiring environment.
Gen24 is an equal-opportunity employer. We celebrate our inclusive work environment and encourage people of all backgrounds and perspectives to apply. At Gen24 we are committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences and know that our diverse team is a strength that drives our success.
Do you think you meet the criteria and are you up for a new challenge We look forward to hearing from you! You can apply using the webpage. Please include your motivation letter and resume.
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Welcome to GEN24 FLYBIZ, Mumbai’s premier destination for world-class Airbus A320 training. As the first flight training centre in Mumbai offering multiple full-motion flight training services, we provide cutting-edge facilities designed for aspiring and professional pilots. Our Train ... View more
