Technical Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A well-established Cape Townbased Managed Services Provider (MSP) with a national client footprint is seeking a highly capable Technical Manager to lead its technical operations. The organisation specialises in proactive outsourced IT services infrastructure management project delivery and high-quality technical support. The company is known for its commitment to reliability standardisation and delivering an exceptional client experience.
Role Overview:
The Technical Manager will lead all technical operations within the business including service delivery support engineering infrastructure management and project execution.
This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth structured people management and a passion for building a world-class service delivery model.
You will collaborate closely with the CEO prepare solution designs and project proposals and play a central role in shaping the companys technical standards operating model and long-term infrastructure strategy.
Who Were Looking For:
An exceptional technical leader who is:
Key Responsibilities:
Key Performance Indicators:
Required Technical Skills:
Experience & Qualifications:
Dont miss out apply today!
The Technical Manager will lead all technical operations within the business including service delivery support engineering infrastructure management and project execution.
This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth structured people management and a passion for building a world-class service delivery model.
You will collaborate closely with the CEO prepare solution designs and project proposals and play a central role in shaping the companys technical standards operating model and long-term infrastructure strategy.
Who Were Looking For:
An exceptional technical leader who is:
- Calm authoritative and highly capable in complex environments
- Strong on discipline structure documentation and processes
- Confident guiding technical teams and enforcing high standards
- Able to translate complexity into clear actionable solutions
- Passionate about building predictable reliable and scalable technical operations
- Able to balance firmness with empathy communicate clearly with clients and non-technical audiences and make sound decisions under pressure
Key Responsibilities:
- Technical Leadership & Architecture:
- Define and maintain solution standards architecture and change control processes
- Translate business and client needs into scalable supportable technical solutions
- Maintain standardised technology stacks across clients
- Provide hands-on technical guidance and L1L3 escalation support
- Lead root cause analysis and implement long-term remediation
- Develop per-client infrastructure strategies documenting risks and recommended improvements
- Service Delivery & Support:
- Oversee daily operational support ensuring SLA and response time adherence
- Lead and develop a team of 6 technical staff
- Drive high-quality ticket management and documentation discipline (Zoho Desk)
- Own escalation processes and complex incident handling
- Ensure that monitoring and alerting platforms operate effectively
- Project & Change Management:
- Plan and deliver projects such as migrations upgrades network deployments and cloud transitions
- Use project tools such as or MS Planner for scheduling and communication
- Prepare project scopes budgets designs and risk assessments
- Coordinate with internal teams and external vendors
- Enforce formal change management practices
- Infrastructure Maintenance & Security:
- Own patching endpoint security backup routines and monitoring standards
- Maintain compliance and automation policies via Zoho Endpoint Central
- Enforce security baselines including MFA conditional access and firewall standards
- Conduct configuration audits across M365 firewalls AV networks and servers
- Run test restores DR checks and incident simulations
- Team Leadership & Development:
- Manage daily and weekly team routines escalations and technical huddles
- Conduct quarterly reviews and maintain development plans
- Define certification and skills pathways for team members
- Plan workforce coverage and manage recruitment for technical roles
- Collaboration & Internal Partnerships:
- Work closely with Accounts Purchasing and Commercial teams
- Support the sales with technical input and client-facing advisory
- Maintain strong vendor and supplier relationships
- Standards & Compliance:
- Build and enforce SOPs across technical operations
- Ensure alignment with best-practice MSP frameworks
- Lead internal compliance and risk assessments
- Continuous Improvement:
- Identify automation and efficiency opportunities
- Drive tooling monitoring and endpoint management improvements
- Maintain and present a technical improvement roadmap
Key Performance Indicators:
- SLA performance and backlog management
- Documentation quality and technical communication
- On-time on-budget project delivery
- Patch/security compliance and infrastructure stability
- Team performance growth and retention
- Client satisfaction and reduction in escalations
- Reduction in reactive tickets and repeat issues
Required Technical Skills:
- Microsoft 365 / Office 365 administration & architecture
- Zoho Endpoint Central (device management automation and compliance)
- GravityZone antivirus / EDR
- Zoho Desk ticketing
- Strong networking fundamentals
- FortiGate firewalls (SD-WAN VPNs and policies)
- Monitoring platforms (ideally Zabbix)
- Project management platforms ( preferred)
- Preferred Skills:
- 3CX phone systems
- Dropbox
- Hikvision CCTV
- TeamViewer
- Collaboration platforms such as Miro
Experience & Qualifications:
- Bachelors Degree in IT or a related field
- 57 years in an MSP environment
- Proven leadership of small- to mid-sized technical teams
- Strong hands-on engineering skills (especially Microsoft 365 and networking)
- Experience with project delivery and lifecycle planning
- Client-facing communication and advisory capability
- Certifications (Advantageous):
- Microsoft 365 / Azure Administrator
- ITIL Foundation
- Fortinet NSE
- Project Management Certifications
Dont miss out apply today!
Required Experience:
Manager
Key Skills
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
