Sales Support Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are currently seeking Sales Support Specialists to join our global team working with key clients and across internal teams to prevent order billing and invoicing issues. You will own the endtoend ordertodelivery lifecycle as the central liaison between Sales and Order Management. You will ensure all customer and internal orders are accurate compliant and processed on time; prevent issues proactively and drive swift remediation of addition Sales Support Specialists will improve operational efficiency and maximize ontime fulfilment via process rigor analytics and crossfunctional coordination.
About the Role
As a Sales Support Specialist your key responsibilities will include:
Order verification and maintenance
- Verify all incoming customer/system orders for accuracy completeness pricing delivery terms and product configuration as per company policy.
- Monitor a proposals/pipeline report and precheck highvalue or strategic deals to catch issues before submission.
Issue prevention (core function)
- Serve as point of contact for Sales for order questions; provide quick guidance to avoid common errors.
- Make necessary corrections to avoid order failure (e.g. bill blocks material codes account numbers VAT etc.).
- Partner closely with support teams to resolve complex configuration/availability issues; coordinate with the Order Management team to derisk monthend spikes and improve flow.
- Train new Account Manager and Account Specialist team members on order creation standards and best practice.
- Contribute to companywide simplification initiatives including requirements UAT and documentation.
Issue remediation
- Lead remediation of order exceptions fulfilment delays and discrepancies; drive root cause analysis and corrective actions.
- Identify and escalate system defects; track fixes with internal owners and provide clear incident documentation.
- Provide targeted reports on error hotspots and recurring failure modes; coach Account Managers who attempted incorrect submissions.
Crossfunctional coordination and communication
- Be the primary liaison among Sales Order Management Billing and Support to align on order status risks and resolution timelines.
- Communicate proactively on order milestones risks and ETAs; maintain an accurate exception log.
- Support monthly/quarterly close by validating order/billing completeness and resolving blocks ahead of deadlines.
- Map the ordertocash workflow identify bottlenecks and propose changes that reduce cycle time and error rates.
About You
To be successful as a Sales Support Specialist you will have:
- A Bachelors degree
- Experience in Order Management/Processing Customer Operations or similar
- Proficiency with ERP (e.g. SAP Salesforce) tools; comfort with order types delivery/billing documents blocks pricing conditions etc.
- Excellent attention to detail.
- Strong problem solving and rootcause analysis skills.
- Clear written and verbal communication; effective stakeholder coordination across functions and levels.
- Well organised with excellent people skills.
#LI-KL1
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
